Administrative Operations & Customer Service Assistant

Job Description

Job Description

Administrative Operations & Customer Service Assistant

Location: Must reside in an SBA-Certified HUBZone

Leesburg, VA (Remote/Hybrid)

Employment Type: Part-Time | Hourly

Position Summary

CMHWorks is seeking an organized, dependable, and motivated Administrative, Operations & Customer Service Assistant to join our growing team.

This is an excellent opportunity for someone early in their career who enjoys staying organized, helping others, learning new skills, and being involved in many areas of a business. You'll work closely with company leadership supporting our Sales, Operations, Recruiting, and Marketing teams.

This is an entry-level position with a defined growth path. As you gain experience and demonstrate success, you'll have opportunities to expand your responsibilities across internal teams. We believe in developing our team members and promoting growth from within whenever possible.

If you're someone who enjoys variety, takes pride in being organized, and is excited to learn how a growing business operates, we'd love to meet you.

Primary Responsibilities

Administrative & Customer Service Support

• Provide day-to-day administrative support to company leadership.
• Support the sales team by organizing customer and prospect information, maintaining CRM records, and assisting with sales-related administrative tasks.
• Organize and maintain electronic files, company documents, and shared resources.
• Track assigned tasks and follow up to ensure projects continue moving forward.
• Assist with data entry and maintain accurate business records.
• Help coordinate special projects and company initiatives.
• Provide professional and courteous communication with clients, applicants, vendors, and team members.

Recruiting & Human Resources Support

• Assist with recruiting activities, including posting job openings, coordinating interviews, and communicating with applicants.
• Support the onboarding process by preparing new hire documentation, scheduling orientation sessions, and coordinating onboarding activities.
• Help maintain personnel files and HR documentation while ensuring confidentiality.
• Assist with contractor performance review scheduling and related documentation.
• Support staff engagement and retention initiatives.
• Assist with executing activities and processes that support the organization's recruitment, staffing, onboarding, and performance management efforts.
• Help maintain accurate staffing records, reports, and documentation.

Marketing & Communications Support

• Assist with scheduling, and publishing content across company communication channels.
• Help monitor company social media platforms and respond to messages and comments in a timely and professional manner.
• Compile basic website traffic, social media engagement, and marketing performance reports for leadership review.
• Assist with updating website content and maintaining online information.
• Supporting creation of newsletters, company announcements, presentations, and marketing materials.
• Assist with email marketing campaigns and internal communications.
• Maintain marketing assets, templates, and digital files.
• Conduct research to support marketing initiatives and business development efforts.

Operations Support

• Coordinate meeting logistics, prepare agendas, and distribute meeting notes when requested.
• Help maintain company policies, forms, templates, and internal documentation.
• Support company asset tracking and onboarding/offboarding logistics.
• Help document processes and procedures to improve organizational efficiency.
• Provide administrative support for various operational projects.
• Perform other duties and special projects as assigned.

Requirements

• Must reside in an SBA-Certified HUBZone.
• Must be legally authorized to work in the United States.
• Must successfully pass a criminal background check.

Qualifications

We're looking for someone who is:

• Organized, dependable, and detail-oriented.
• Friendly, professional, and customer-service focused.
• Eager to learn and develop new skills.
• Comfortable managing multiple tasks and changing priorities.
• Self-motivated and able to work independently while collaborating with a team.
• An excellent written and verbal communicator.
• Adaptable in a growing and fast-paced environment.

Required Skills

• Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
• Strong attention to detail and accuracy.
• Strong organizational and time management skills.
• Ability to prioritize work and meet deadlines.
• Ability to work remotely while remaining organized, responsive, and accountable.

Preferred Qualifications

• Previous administrative, office support, customer service, internship, or coordinator experience is preferred.
• Experience using CRM software is a plus.
• Familiarity with social media platforms and basic content creation is helpful.
• Associate's or Bachelor's degree preferred, or an equivalent combination of education and experience.
• Physically located in, or willing to commute regularly to, Leesburg, VA (Loudoun County) .

Why Join CMHWorks?

At CMHWorks, we believe great careers are built through opportunity, mentorship, and continuous learning. This position is designed as a launching point for someone looking to grow professionally while making a meaningful impact on a growing company.

You'll work alongside experienced leaders, gain exposure to multiple areas of the business, and build valuable skills that will prepare you for future advancement. As the company grows, you'll have opportunities to take on new challenges, expand your responsibilities, and help shape the future of our organization. If you're excited to learn, contribute, and grow with a company that values initiative, collaboration, and continuous improvement, we'd love to hear from you.

No agencies will be considered.