Administrative Assistant

Administrative Assistant

Sparks Group has partnered with a local county government that is seeking a reliable, detail-oriented Administrative Assistant for a 2- to 3-month contract supporting our day-to-day transit administration and operational workflows. In this role, you will handle routine communications, compile daily transit data, cross-reference operating reports, manage lost & found, process periodic cash/deposit records, and support customer service refund requests. Please apply today!

Responsibilities

Check voicemail, emails, and mail daily; respond promptly to routine phone and email inquiries.

Run daily farebox reports and cross-reference them against contractor operations reports to identify and correct discrepancies.

Copy contractor-provided operations reports into the designated shared network folder (G Drive).

Maintain the active Transit Event Log and perform bus route/event playbacks via the dispatch system as needed.

Oversee and manage the intake, logging, and retrieval process for lost and found items.

Count physical cash fares bi-weekly (every other Monday morning).

Coordinate and request deposit invoices for cash collected on transit buses.

Receive, verify, and process incoming communications/telecom invoices (Verizon, AT&T, Cyracom/Propio).

Collect, compile, and summarize monthly Phone Tally Sheets as well as AM/PM passenger counts.

Prepare monthly WMATA deposit invoice requests and generate/print Vault Reports for both local and commuter bus lines.

Submit and track facility repair requests within the Sprocket work order system.

Print, fold, and prepare physical bus schedules; coordinate map updates for route changes.

Research and process parking refund requests (e.g., Loudoun Gateway) and commuter bus refund requests.

Administer the bike locker rental program and draft/coordinate responses to public inquiries submitted through PublicStuff/Accela.

Qualifications & Requirements

2+ years of administrative support experience (experience in municipal government, transportation, or logistics is a plus).

Comfortable with shared network file structures (G Drive), dispatch software, work order management systems (e.g., Sprocket), and customer ticketing portals (e.g., PublicStuff/Accela).

High attention to detail with experience cross-referencing data logs and physically counting cash/fare collections accurately.

Strong written and verbal communication for handling public inquiries and vendor interactions professionally.

Punctual and accountable for maintaining time-sensitive daily and bi-weekly routines.