Front Office Lead

## Front Office LeadApplylocations: Charleston - Meeting Street Schoolstime type: Full timeposted on: Posted 2 Days Agojob requisition id: R-102994# **Who We Are**Meeting Street Schools is a groundbreaking network of four South Carolina schools with a mission of “empowering children with the excellent, life-changing education they deserve.” We were founded in 2008 to give hard-working students the opportunity to receive an education that will transform their lives. We are ambitious in our commitment to families, and we expect the same in return. We value exceptional teaching, life-changing student achievement, innovation and a growth mindset, and gratitude and responsibility.# **Who We're Looking For**We exist to change the status quo in education, and we seek individuals who strongly align with our mission. We look for those who refuse to compromise and see education as the gateway to opportunity. We hold high expectations for ourselves and our students. Our team strives to meet a bar of excellence, and we constantly challenge ourselves to get better and evolve our approach. High performers and leaders are encouraged to apply.# **The Role**As the Front Office Lead, you are the welcoming face of our school—a calm, professional presence who ensures every student, family, visitor, and staff member feels heard and supported from the moment they walk through our doors. In this pivotal role, you’ll serve as the heartbeat of the front office, managing daily operations that keep the school running smoothly while fostering a warm and inclusive environment. You’ll greet guests, coordinate logistics, and serve as a key resource for families navigating everything from enrollment to attendance. As a central member of the Operations Team, you’ll work closely with the School Operations Manager and other teammates to ensure our systems are effective, our space is organized, and our families feel confident in the care their children receive.**Core Responsibilities:****Reception:*** Greet visitors with warmth, professionalism, and empathy—serving as a trusted first point of contact* Answer and direct phone calls; respond promptly to inquiries and requests* Maintain a clean, organized front office and ensure family-facing materials are up to date and easily accessible* Manage incoming mail and deliveries, ensuring timely distribution**Family & Student Support:*** Collaborate with the Student Data Administrator to track daily attendance and follow up on absences* Oversee student check-in and check-out processes outside of standard hours* Guide new families through the enrollment process and distribute materials such as uniforms, transportation info, and car tags* Track and manage uniform inventory, coordinating with the Operations Manager as needed**Safety & Security:*** Operate the visitor management system and ensure all protocols are followed for external guests* Maintain records for school key/access card check-outs* Support updates to student dismissal and transportation plans**Office Operations:*** Maintain accurate student records and assist with data entry* Track and manage the school’s lost-and-found inventory* Support the broader Operations Team with ongoing tasks and special projects**Culture & Community:*** Embody Meeting Street Schools’ values of gratitude, responsibility, growth mindset, innovation, and exceptional achievement* Engage in ongoing professional development and participate in school-wide events* Build strong relationships across the school community with compassion and integrity**Skills & Characteristics:*** Proven ability to remain calm and professional in high-pressure or escalated situations* Strong organizational and project management skills* Excellent written and verbal communication* A commitment to the mission and core values of Meeting Street Schools and an unwavering belief that all students can succeed**Educational Background & Experience:*** 3+ years of experience in customer service, hospitality, or administrative support* Proficiency with Google Workspace and Microsoft Office* Associate’s degree or equivalent work experience* Experience in schools or nonprofit settings is a plus* Bilingual fluency in English and Spanish preferred**Compensation & Benefits:**This hourly position has a starting pay range of $22.00-$25.00 per hour. Additionally, Meeting Street Schools offers a comprehensive benefits package, including but not limited to:* Health, Dental, Vision, and Pet Insurance* Life Insurance and Disability* Employee + Family Wellness* Tax-Favored Spending Accounts (FSA/HSA)* Retirement Plans* Referral Bonuses #J-18808-Ljbffr