Customer Service & Onboarding Representative

Customer Service & Onboarding Representative Our client is looking for a Customer Service & Onboarding Representative to join their fully remote team. They operate in the digital marketing and consulting space, supporting growing businesses with data-driven systems, and have experienced strong expansion and industry recognition over the past few years. This role is ideal for someone who thrives in a fast-paced environment, enjoys client interaction, and brings both structure and positivity to every process. The right candidate is proactive, detail-oriented, and confident managing onboarding workflows while delivering an excellent customer experience. Responsibilities Manage client onboarding from kickoff through successful implementation Communicate clearly with clients via email, messaging platforms, and virtual meetings Coordinate internal workflows and task tracking using project management tools Ensure all onboarding steps are completed accurately and on time Support customer service inquiries and provide timely, professional responses Monitor campaign or implementation data and report on progress when required Collaborate with internal team members to ensure smooth delivery Identify issues proactively and propose solutions before they elevate Maintain organized documentation inside CRM and project management systems Requirements Advanced English proficiency, both written and spoken Strong organizational and time management skills Proactive mindset with the ability to work independently Data-driven approach to tracking progress and measuring results High attention to detail Ability to ask clarifying questions when needed Qualifications Experience in customer service, onboarding, account coordination, or similar client-facing roles Familiarity with CRM and project management tools Experience supporting digital marketing or online business environments is a plus Comfortable handling multiple client accounts simultaneously Strong problem-solving skills and self-sufficiency 100% remote work environment Opportunity to grow within a fast-scaling digital consulting company Exposure to digital marketing operations and performance-based systems Collaborative and supportive team culture #J-18808-Ljbffr