Account Manager Health

About the Role We are seeking an Account Manager, Health, to retain, grow, and expand our institutional customer base across the health sector in the Americas. In this highly autonomous role, you will oversee a portfolio of healthcare‑related accounts, driving renewals, upselling and cross‑selling Wiley's journal and non‑journal portfolio, and winning new business across the region. You will work closely with cross‑functional teams globally, leveraging data, market insights, and strong customer relationships to ensure Wiley continues to deliver meaningful value to Health customers. Job Responsibilities Independently manage a portfolio of institutional Health customers, including ongoing account planning that balances retention with growth. Renew and renegotiate journal and non‑journal agreements to maintain strong revenue retention and ensure compliance with regulatory standards. Upsell existing accounts by expanding usage, increasing tier or coverage, and growing the value of current journal and non‑journal subscriptions. Cross‑sell Wiley's broader portfolio into existing accounts, identifying opportunities to introduce additional non‑journal solutions beyond the customer’s current footprint. Drive new business by prospecting and converting target institutions that are not yet Wiley customers, building pipeline and closing first‑time deals. Analyze usage trends and customer data to assess account health, mitigate risk, and inform proactive engagement strategies. Provide timely, effective responses to customer questions and issues, strengthening long‑term relationships and defending revenue. Conduct in‑depth customer research and gather market insights to tailor outreach and elevate customer conversations. Facilitate data‑driven negotiations that align stakeholders and deliver successful contract outcomes. Partner with internal teams across time zones to support customer needs and maintain accurate CRM documentation. Delegate smaller renewals and administrative tasks to Sales Coordinators to ensure efficient focus on strategic activities. Serve as subject matter expert for specialized product lines or vertical market segments. Lead complex product demonstrations and technical presentations to prospective customers. Develop and maintain relationships with key customers and industry influencers within specialty areas. Collaborate with engineering and product development teams to influence product roadmap and feature development. Conduct market analysis and competitive intelligence gathering within assigned specialty areas. Support development of specialized sales strategies and go‑to‑market plans. Lead participation in industry conferences, trade shows, and professional association events. Mentor junior team members and contribute to specialized training and development programs. Develop specialized sales materials, case studies, and technical documentation. Support pricing strategies and proposal development for complex specialized solutions. Coordinate with customer success teams to ensure optimal implementation and customer satisfaction. Contribute to thought leadership activities including webinars, white papers, and industry publications. Required Qualifications A four‑year undergraduate degree. 3+ years of institutional sales experience in health, ideally within publishing, information services, or technology. Demonstrated track record of growing accounts and winning new business, not just managing renewals. Excellent presentation, negotiation, and relationship‑building capabilities. Ability to work independently, manage your own territory, and operate with resilience under pressure. Strong cross‑functional collaboration skills, especially across multiple time zones. A self‑motivated, data‑driven, customer‑centric approach to achieving results. Compensation Salary Range: 60,400USD to 89,533USD. EEO Statement Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual’s status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact View email address on click.appcast.io for assistance. #J-18808-Ljbffr 3310 John Wiley & Sons Ltd.