Desktop Support Technician

Desktop Support TechnicianAt CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Cincinnati, OH and provide end-user support. Duties and Responsibilities:Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardwareMaintain, analyze, and troubleshoot software and computer peripherals. Ability to set up, configure, and add all hardwarePerform install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshesEnsure that all tickets requiring follow-up work and/or calls receive appropriate attentionComfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer's siteBack up and burn end user dataAssist in developing and documenting improvements to current processesAssist other coworkers in resolution of end users' technical issues across the programAssist Site Leader in the execution of established processes and escalationsSkills and Qualifications:Minimum 3 to 6+ years of experience supporting PC Hardware and softwareUse a confident, positive attitude to deliver great customer experience and to be invigorated by constant personal interactionBasic network troubleshooting plus comfortability to act as smart hands for infrastructure issuesDeep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as wellGet work done independently, and for attendance for availability to work scheduled hoursAbility to handle multiple projectsExperience working in an enterprise environmentWage Range: The rate for this position is between $18.75 - $25.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits: The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. W2 only, no Corp to Corp. Equal Employment Opportunity: CompucomStaffing ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.