Engagement Manager

Role Description

We are seeking an Engagement Manager to lead and oversee Workday client engagements across the United States. This role serves as the primary point of accountability for client satisfaction, engagement success, delivery quality, and overall relationship management.

The ideal candidate will have 5+ years of experience leading Workday implementations and client engagements, with a proven ability to manage stakeholder relationships, oversee project delivery, coordinate consulting teams, and ensure successful business outcomes. The Engagement Manager serves as a trusted advisor to clients, balancing strategic guidance, delivery oversight, and engagement management to maximize client value.

This role offers the opportunity to help shape delivery standards, develop scalable processes, mentor consulting resources, and contribute to the continued growth of Makse Group's Workday services practice spanning implementation, optimization, and operational support.

Responsibilities

• Serve as the primary point of contact and trusted advisor for assigned client engagements.
• Build and maintain strong client relationships, ensuring high levels of client satisfaction and engagement success.
• Oversee the successful delivery of Workday implementations, optimization projects, and ongoing support engagements.
• Partner with Project Managers, consultants, and client stakeholders to ensure project objectives, timelines, and deliverables are achieved.
• Monitor overall engagement health, proactively identifying and addressing risks, issues, and resource constraints.
• Manage engagement financials, including budgets, forecasts, resource utilization, and overall engagement profitability.
• Lead client governance meetings, executive status reviews, and strategic planning discussions.
• Coordinate internal consulting teams across functional, technical, integration, testing, data conversion, and change management workstreams.
• Support project scoping, solution planning, and transition activities from sales through delivery.
• Identify opportunities for additional services, enhancements, and long-term client partnership growth.
• Ensure project documentation, deliverables, and governance artifacts meet quality and compliance standards.
• Drive continuous improvement initiatives and promote delivery best practices across engagements.
• Collaborate with teams in the U.S. and India to support a seamless global delivery model.
• Mentor Project Managers and consulting team members while fostering a culture of accountability, collaboration, and client success.

Qualifications

• 5-8 years of experience managing Workday implementations, consulting engagements, or enterprise technology projects.
• Demonstrated success leading client-facing Workday engagements from initiation through go-live and post-production support.
• Strong understanding of engagement management, project governance, resource planning, budgeting, forecasting, and delivery operations.
• Experience managing executive stakeholder relationships and facilitating strategic client discussions.
• Proven ability to lead cross-functional consulting teams and coordinate multiple stakeholders.
• Strong business acumen with the ability to balance client objectives, delivery quality, and financial performance.
• Exceptional communication, leadership, stakeholder management, and problem-solving skills.
• Experience working with distributed and global consulting teams is preferred.

Requirements

• Active Workday Certification in one or more Workday product areas (HCM, Payroll, Benefits, Recruiting, Time Tracking, Absence, Financials, or related modules).
• Bachelor's degree in Business, Information Systems, Human Resources, Computer Science, or a related field.

Preferred

• Workday Project Manager Certification.
• PMP (Project Management Professional) certification.
• MBA or other advanced degree.
• Agile, Scrum, or Lean Six Sigma certifications.
• Experience supporting Statements of Work (SOWs), project estimation, and consulting services delivery.

Technical Skills

• Proficiency in Google Workspace (Sheets, Slides, Docs) and Microsoft Office (Excel, PowerPoint, Word).
• Experience with project management, resource management, and collaboration tools.
• Strong understanding of project reporting, forecasting, utilization tracking, and delivery metrics.