Strategic Account Manager, Commercial

Location & Remote Policy Open to candidates within the United States. Hybrid requirement: if residing in Cleveland, OH, Buffalo, NY, or Albany, NY, the selected candidate will work on-site 2 days per week at the nearest KeyBank non‑branch location. Fully remote if living outside KeyBank’s geographic footprint. Job Profile Summary KeyBank’s Strategic Account Management team focuses on Merchant Services. The Strategic Account Manager will manage, cultivate, and retain KeyBank’s enterprise payment clients, deepening relationships by cross‑selling, growing programs, and proactively managing attrition. Responsibilities Proactively work with clients to review their business and suggest new ways to engage for success. Act as the main point of contact for merchant services, becoming the trusted advisor. Manage accounts to ensure clients receive the right product and service mix, creating upsell, cross‑sell, and renewal opportunities. Conduct Annual Business Reviews, including interchange and pricing analysis, payments optimization, and basic PCI and fraud prevention strategies. Identify opportunities to cross‑sell additional KeyBank services. Collaborate with team members to assess and deliver on initiatives. Identify trends, changes, or shifts in client, competitor, and regulatory behaviors that impact solutions. Perform other duties as assigned; responsibilities may change without notice. Comply with all KeyBank policies and procedures, including acting professionally, avoiding conflicts of interest, and acting in the best interests of clients. Education & Qualifications Bachelor’s Degree or higher required (or equivalent experience). 5+ years’ experience as a relationship manager or account manager for merchant services accounts. Customer‑focused with a commitment to delivering high‑quality service. Capable of managing multiple concurrent objectives, projects, or activities. Strong problem‑solving skills and ability to overcome client and vendor objections. Ability to multitask and juggle several responsibilities simultaneously. Comfortable building relationships across all levels of an organization. Good attention to detail and organizational skills. Strong interchange, card brand assessment fee, card brand compliance, and PCI knowledge. Preferred: proven track record of exceeding expectations and receiving positive customer feedback. Preferred: proficiency with CRM tactics and common software (e.g., Salesforce). Preferred: experience with Fiserv and/or Elavon services nationwide (and some international). Strong oral and written communication skills. Physical Demands & Travel General office duties: prolonged sitting, face‑to‑face or phone communication, frequent PC/laptop use, occasional lifting of up to 10lbs. Travel required: 15–25%. Compensation & Benefits Base salary range: $71,000–$125,000 annually, with eligibility for incentive compensation. Additional benefits apply; please refer to the benefits guide for details. EEO Statement KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status, or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing View email address on click.appcast.io. Application Deadline Job Posting Expiration Date: 07/13/2026 Employer Information KeyBank operates under a mobile-by-design philosophy, prioritizing in‑office presence while providing flexible options for roles capable of being performed effectively in a mobile environment. #J-18808-Ljbffr KeyCorp