Manager - Support Operations & Process Improvements

Manager – Support Operations & Process Improvements

Overview
We are seeking a highly analytical and operations-driven professional to manage customer support processes while driving project execution and automation initiatives using Alteryx or AI capabilities. This role sits at the intersection of customer experience, operational efficiency, and data automation, requiring a strong problem-solving mindset and the ability to translate business needs into scalable workflows.
The Manager – Support Operations & Process Improvements within Client and Product Support Team will own the execution and continuous improvement of operational processes supporting the Network Distribution (also known as “Bulletins” / “One-to-Many”) channel. This role is responsible for ensuring accurate, timely, and scalable operations that directly enable invoicing integrity, revenue realization, and a high-quality customer experience.
This is a manager-level individual contributor role requiring end-to-end ownership of complex workflows, strong cross-functional collaboration, and a focus on driving automation and operational efficiency using Alteryx.

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;


• Ensure the confidentiality and integrity of the information being accessed;


• Report any suspected information security violation or breach, and


• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.