Manager - Services, Small & Medium Business (AP)

Manager - Services, Small & Medium Business (AP)

At Mastercard, we have a compelling opportunity to scale a high-value Services business for our Commercial customers—extending the success of our Consumer model across Commercial & New Payment Flows (CNPF).

• Lead the development and execution of the SME Services strategy across AP, expanding existing offerings and identifying new monetizable opportunities aligned to CNPF priorities.


• Build and execute the go-to-market approach for SME Services, including segmentation, value proposition, packaging, pricing, and channel strategy to drive adoption and revenue growth.


• Partner cross-functionally with Product, Sales, Delivery, Studios, Analytics, and account teams to develop the SME services roadmap, pilot new solutions, and ensure strong post-sale execution and client outcomes.


• Strengthen portfolio performance by embedding governance, codifying best practices, sharing playbooks across regions, and building scaled tools, insights, and automation to improve efficiency and time-to-value.


• Build strong relationships with customers, fintechs, ecosystem partners, and internal stakeholders while representing SME Services through thought leadership, client engagement, and market-facing forums as appropriate.

• Education: Bachelor’s degree required; advanced degree preferred.


• Experience: Proven experience in strategy, go-to-market execution, or launching scalable products/services with commercial impact across complex, multi-market environments.


• Demonstrated ability to manage initiatives and influence outcomes against ambitious growth targets.


• Industry/Technical: Strong understanding of the payments industry and Commercial New Payment Flows; ability to leverage payments technology and innovation to solve client problems; strong financial and business acumen.


• Leadership & Collaboration: Strong consultative problem-solving skills; effective executive communication and stakeholder management; comfort operating in highly matrixed, cross-functional settings.


• Certifications: Relevant industry certifications preferred.


• Availability to be in the office 3 times per week.

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;


• Ensure the confidentiality and integrity of the information being accessed;


• Report any suspected information security violation or breach, and


• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.