Lead CRM Engineer

CRM Technical Lead

Green Dot Corporation is seeking a Lead Software Engineer focusing on building scalable, secure, and resilient systems that support fraud detection, risk scoring, and compliance automation.

This position is classified as structured hybrid, with an expectation of a minimum of three (3) days per week working in the office and flexibility to work remotely on the remaining days. On-site expectations may evolve over time to support business needs, with clear communication provided in advance.

Location Requirement: This position is open only to candidates who currently reside in Los Angeles, CA (exact location TBD, remote to start but will be needed hybrid later in the year, 2-3 days onsite a week).

Key Responsibilities:

• Lead the full software development lifecycle (SDLC) for CRM applications from requirements gathering to deployment and maintenance.
• Design and architect scalable and maintainable CRM solutions using SFDC or Microsoft Dynamics 365.
• Write, review, and optimize high-quality code using.Net and Azure solution.
• Develop and enforce coding standards and best practices across the team.
• Serve as the primary technical SME for CRM platforms (e.g., Dynamics CRM or Salesforce).
• Configure, customize, and integrate CRM systems with other enterprise applications.
• Lead CRM-related innovation pilots and digital transformation initiatives.
• Ensure CRM solutions meet business needs across marketing, sales, and service processes.
• Track project progress, manage timelines, and report to senior leadership.
• Mentor junior developers and foster a collaborative team environment.
• Develop and implement software testing strategies.
• Maintain technical documentation and ensure compliance with regulatory and security standards.
• Architect and develop backend services and APIs to support CES operations including contact center platforms, escalation workflows, and partner management systems.
• Collaborate with cross-functional teams including QA and Compliance to ensure seamless integration and performance of CES tools.
• Lead technical initiatives to improve SLA adherence, incident management, and root cause analysis systems.
• Implement observability and monitoring solutions to ensure system reliability and performance.
• Partner with business stakeholders to translate customer journey insights into actionable technical solutions.
• Implement intelligent testing frameworks that auto-generate test cases, predict bugs, and enable self-healing.
• Leads and builds test automation frameworks using Standard API testing tools for rest-based APIs hosted on Azure cloud.
• Integrate test suites into CI/CD pipelines.
• Leads the creation of test strategy, test planning, and test execution related to all aspects of testing like functional, integration, systems, end-to-end testing, accessibility, database validations and automation.

Technical Qualifications:

• Bachelor’s degree in computer science, Information Technology, or related field.
• 8+ years of experience in software development, with at least 3 years in CRM systems with 2+ years in team leadership.
• Proficiency in CRM platforms Dynamics CRM, Salesforce classic/lightning).
• Certifications in CRM platforms (e.g., Salesforce Certified Developer, Microsoft Dynamics CRM Certification) are a plus.
• Experience with cloud platforms (e.g., AWS, Azure) and CI/CD pipelines.
• Familiarity with tools like Jira, GitHub, Confluence.
• Strong grasp of security and privacy standards relevant to customer data handling.
• Proficiency in SFDC,.Net, Java., JavaScript, HTML 5
• Strong leadership and communication abilities.
• Analytical thinking and attention to detail.
• Ability to translate business requirements into technical solutions.

Preferred Qualifications:

• Experience in fintech or customer support technology platforms.
• Familiarity with CES operational domains such as escalation management, partner scorecards, and voice of customer programs.
• Contributions to open-source projects or technical publications.

Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors. Equal Employment Opportunity Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Fair Chance Employment Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances. Accommodations We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us. Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.