Client Services Supervisor

Job Description

Job Description

Client Services Supervisor

Do you work for a company that no longer aligns with your core values?

  Have you dreamt of working in a “true” team environment, where collaborating and working together for the greater good of the company are the expectation?

  Are you tired of giving 100% everyday, only to feel undervalued and unappreciated?

  If so, YOU DESERVE BETTER… and our families and our patients deserve better!  

We’re on a mission to bring together the best, most talented and caring, authentic individuals to create a world-class mission-centered behavioral health organization, focused on doing it the right way...

If you really want to make a difference in addiction treatment and be a happier, healthier version of yourself, we’d love to align with you!

BriteLife Recovery strives to be the preeminent provider for those living with substance use and co-occurring disorders. Our mission is to create the strongest foundation possible, built on empathy, safety and trust, in a picturesque environment, for our clients and their families to begin the healing process. BriteLife is currently open in Hanover, PA, Hilton Head Island, SC, and West Kill, NY.

What we provide you!!

• Comprehensive Benefits Package: Enjoy a fully sponsored Health plan through APA with Cigna Network, ensuring your health needs are met with ease and quality.

• Additional Insurance Coverage: Access dental/vision insurance, accident insurance, short-term disability insurance, critical illness insurance, cancer insurance, and life insurance for comprehensive protection.

• Generous Leave Policy:  Benefit from 40 hours of sick time and 80 hours of vacation annually, supporting your work-life balance and well-being.

• Holiday Benefits: Salaried employees receive 9 paid holidays, while hourly workers earn time and a half for holidays worked.

• Employee Assistance Program (EAP): Gain access to emotional and work-life counseling, financial guidance, legal resources, and health and benefit services through our comprehensive EAP.

• Shift Differential:  Receive additional compensation for your dedication with our shift differential program.

• Staff Development: Engage in our solid staff development program, fostering continuous growth and skill enhancement.

• Supportive Environment:  Thrive in a great working environment that encourages collaboration, creativity, and mutual support.

• Career Growth:  Explore endless growth opportunities and the chance to make a positive impact not only in our clients' lives but also in the recovery community.

• And More: Discover even more benefits and perks that make BriteLife Recovery a rewarding place to work.

What you will be doing?

Under the supervision of the Director of Client Services, the Client Care Supervisor is responsible 
for overseeing the Client Care Coordinator team in the services of providing education and 
support to clients, families, and the community. The Client Care Supervisor will be responsible for 
ensuring data accuracy, chart compliance with daily audits, reporting status of insurance needs 
and payments collected, completing all team individual/team supervisions and training team 
members to the designated BriteLife Recovery standard of client care. The Client Care Supervisor 
will ensure that appropriate communication is had between the Client Care team and external care 
providers in a timely manner to client's admissions and discharges. The Client Care Supervisor 
will act as the primary point of contact between multi-disciplinary teams and will report 
daily/weekly to the Director of Client Services.

What tasks are required?

• Job Type: Full Time; hours determined by Facility Maintain oversight on developing and communicating the client discharge/transfer 
  plans to assist in transition to appropriate care.
• Works onsite to act as the main point of contact for business development and 
  admissions team.
• Will communicate which releases need to be signed, have 
  knowledge of which representative referred the client for consistent contact and 
  continue communication by making sure the designated representative is aware 
  when an admit has arrived.
• Ensuring the Client Services team have the appropriate releases of information 
  signed and providing appropriate case consultation and coordination with referral 
  sources.
• Edit and keep an up-to-date census, designated by Director of Client Services, for 
  multi-disciplinary team use. Establishing discharge dates, current census, UR 
  authorization for each client, discharge plans, etc.
• Ability to run census to identify insurance for incoming clients while in treatment 
  to help with aftercare coordination.
• Perform weekly KIPU chart audits to ensure accuracy of data and standard 
  timelines of documentation have been met. Facesheet data, Aftercare plan 
  completion, 7-day follow up, initial client contact, etc.
• Ensuring Client Care Coordinators document all services, assessments, 
  reassessments, referrals and follow-up in the client's medical record, providing 
  appropriate signatures and dating of such entries.
• Attends staff meetings and weekly department meetings as pertinent to job 
  function and responsibility.
• Assists with transportation requests as needed in collaboration with facility 
  transportation team.
• Ensure all required COBs, insurance needs and financial counseling sessions are 
  being coordinated in a timely manner with ARS and Client Services team.
  Keeping accurate records and reporting on insurance needs, payments due, 
  insurance documents scanned to the appropriate ARS members and verifying 
  pharmacy benefits and credit cards on file are provided to the appropriate parties 
  for prescription coverage.
• Overseeing the daily operations of the Client Services department and 
  communicating any pertinent information to the leadership teams.
  Train all Client Care Coordinators in job duties and responsibilities that meet the 
  BriteLife Recovery standards of client care.
• Collaborate with the Director of Client Services to schedule team training that will 
  enhance the skillset and knowledge of the Client Services team.
• Perform supervision, individual and team, weekly for the Client Services team.
  Positively promotes BriteLife Recovery to prospective clients and employees.
• Complete annual education requirements.
• Maintains standards of professional society procedures and ethical behavior.
• Maintain client confidentiality at all times.
• Report to work on time and as scheduled.
• Wear identification while on duty.
• Participate in performance improvement and continuous quality improvement 
  activities.
• Represent the organization in a positive and professional manner at all times.
• Communicate the mission, ethics and goals of the organization.

What we need from you?

• Minimum of three years of experience working in the substance use treatment field.
• Preferred Certified Recovery Specialist or Certified Family Recovery Specialist certificate.
• Preferred minimum of 4 years’ experience working within Case Management role.
• Bachelor's degree in behavioral health related field preferred.
• Demonstrated computer proficiency.
• Prior experience working at a healthcare setting.
• Grasp of basic computer knowledge.
• Strong written/verbal communication skills.
• General knowledge of insurance terms, benefits and coverage preferred.
• Ability to assess, plan services, and deliver services to individuals in need of 
  substance use treatment.
• Ability to establish rapport, systematically gather data.
• Participation in continuing professional development.
• Knowledge of Medically Assisted Therapies.
• Ability to provide education and information to individuals and groups, through 
  formal and/or informal processes, concerning their substance use.
• Ability to identify client needs that cannot be met by counselor or agency and 
  assists client to utilize the support systems and community resources available.
• Demonstrated knowledge of accepted principles or client record management.
• Ability to maintain a caseload based on current census needs or a caseload as 
  mandated by state regulatory guidelines and supervise Client Care Coordinators 

Physical Requirements and Environmental Conditions:

• Ability to lift up to 25 pounds.
• Ability to walk up and down stairs during emergency drills or situations.
• Has no mental, nervous, organic, or functional disease or psychiatric disorder likely 
  to interfere with his/her ability to drive safely (I.E. holding a medical marijuana 
  card.)

EEO Statement

All BLR subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. BLR subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.