Service Desk Analyst

Service Desk Analyst

Remote

Compensation: $20 per hour

ABOUT THE ROLE

Our client, is seeking Service Desk Analysts to support a large-scale migration project. In this role, you will provide high-quality end-user support in a fast-paced, ticket-driven environment. You will be responsible for troubleshooting technical issues, assisting users with a wide range of IT needs, and ensuring a smooth experience during the migration. The ideal candidate excels at customer service, communicates effectively with both technical and non-technical users, and thrives in a collaborative support environment.

WHAT YOU'LL DO

• Provide end-user support in a Service Desk or Call Center environment
• Troubleshoot technical issues and resolve tickets efficiently
• Deliver excellent customer service to users with varying technical skill levels
• Manage and prioritize incoming tickets and requests
• Escalate complex issues appropriately to higher-level teams
• Support migration-related activities and user support needs
• Document issues and resolutions within the ticketing system

WHAT YOU BRING

• 2+ years of experience in an IT Service Desk or Call Center support role
• Strong customer service and communication skills, with the ability to interact effectively with both technical and non-technical users
• Experience managing and escalating technical issues
• Ability to work in a fast-paced, high-volume support environment
• Familiarity with ticketing systems (ServiceNow is a plus)
• Flexibility with scheduling based on business needs
• Collaborative approach and commitment to delivering excellent customer service

LI: #LI-OL1


Disclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.


EEO:
We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.


Benefits & Perks:
Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee's needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.


Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.