Desktop Support Technician

At CompômStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Chicago, IL and provide technical support in a Windows-based enterprise environment. This role requires a customer-focused professional capable of independently troubleshooting and resolving complex technical issues while delivering exceptional end-user support in a fast-paced corporate environment. End-User Support Provide onsite Level 2 support for desktops, laptops, mobile devices, docking stations, monitors, printers, and peripherals Diagnose and resolve hardware and software issues in a Windows 10/11 environment Perform hands-on break/fix repairs, component replacements, and troubleshooting Install, configure, and support enterprise software applications and operating systems Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite Incident and Ticket Management Manage incidents and service requests using ServiceNow Accurately document troubleshooting activities, resolutions, and customer interactions in ServiceNow Prioritize, track, and update tickets in accordance with established Service Level Agreements (SLAs) Escalate unresolved issues to Level 3 support teams and vendors as required Maintain detailed and accurate technical documentation Hardware Deployment & Asset Management Perform workstation deployments, refreshes, migrations, and equipment replacements Configure new devices and migrate user profiles, data, and applications Support asset inventory management and lifecycle processes Coordinate warranty repairs and vendor support activities Infrastructure Support Troubleshoot Active Directory account issues, password resets, permissions, and group memberships Support network connectivity, VPN, wireless, and workstation-related issues Assist with conference room technologies, collaboration tools, and audiovisual support Perform basic support for endpoint management solutions such as Intune and SCCM Skills and Qualifications Minimum 5+ years of experience providing desktop support in an enterprise environment Strong experience supporting Windows 10 and Windows 11 operating systems Proven experience with hardware and software break/fix support Hands-on experience managing incidents and service requests through ServiceNow Experience supporting: Microsoft 365 Outlook Teams OneDrive Active Directory VPN connectivity Strong understanding of PC hardware, peripherals, and device troubleshooting Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and wireless networking CompTIA A+, Network+, or equivalent certifications preferred Microsoft certifications related to desktop support or endpoint administration preferred Experience supporting executive/VIP users preferred Experience with Microsoft Intune, SCCM/MECM, and endpoint management platforms preferred Familiarity with ITIL-based support processes preferred Excellent customer service, communication, and problem-solving skills Ability to work independently with minimal supervision Ability to lift and transport equipment up to 50 pounds Technical Skills preferred: Operating Systems Microsoft Technologies Entra ID (Azure AD) Ticketing & Support Tools Remote Support Tools Asset Management Systems Device Imaging & Deployment Dell, Client, and Lenovo desktops/laptops Printers and multifunction devices Mobile devices Docking stations Monitors and peripheral Wage Range The rate for this position is between $25.05 - $33.40 per hour, unlesslocal minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits medical insurance dental insurance vision insurance life insurance AD&D insurance disability plans Employee Assistance Program paid holidays (up to 6 days annually) paid time off (minimum of 10 days annually) paid parental leave (minimum of 10 days annually) 401(k) FSA/HSA pre-tax benefits W2 only, no Corp to Corp. Equal Employment Opportunity CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit Work Authorization Candidates must be authorized to work in the United States without the need for current or future employer sponsorship. Arizona Applicants TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE. California Residents PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE. We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance. Maryland Applicants UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100. Massachusetts Applicants IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT.AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY. Rhode Island Applicants THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

• INDCCStaffing
• J-18808-Ljbffr CompuCom