Surgery Center Receptionist

ASC Patient Services Coordinator

Hours of Work: M-F

Employment Type: Non-Exempt

Shift: Day

Direct Report: ASC Manager

Overview

The surgery center patient service and intake specialist would be the first person a patient sees upon entering our Cath Lab/ASC (Ambulatory Surgical Center). Will check in patients as well as out, maintain the appears of the lobby, make follow up appointments, etc.

Key Responsibilities

• Checking in the patient (keeping up with arrival times, verifying info in charts are accurate, collecting copays & coinsurances, etc.)
• Moving patients into Merge, after check-in
• Communicating with nurses about patient & family needs
• Keep family members updated and answer any questions within the scope of knowledge
• Create any follow up appointments/ testing appointments as needed, per Dr's orders post procedure
• Settle journal finances daily- maintain monetary logs and settle cash box and deposits with billing department
• Scan full chart into ASC Intergy after patient is discharged
• Updox & fax signed procedure notes into TCAVI Intergy
• Maintain the supplies and appearance of the lobby, breakroom and bathrooms
• Other duties as assigned

ASC Functions

• Updox & fax signed procedure notes into TCAVI Intergy
• Scan procedure logs in chronological order for Medical Records dept.
• Schedule pre-procedure lab appointments or lab slips if needed
• Collect ASC facility charges & copays on ASC Intergy
• In Absence of ASC Procedure Scheduler: Schedule any ASC appropriate procedure
• In Absence of ASC Pre-Cert Specialists: Obtain authorizations for ASC procedure

Knowledge, Skills and Abilities

• Knowledge of skills relative to the scope of practice for cardiovascular technicians.
• Knowledge of laws, regulations and practices for office based procedures.
• Knowledge of common safety hazards and precautions to establish/maintain a safe work environment.
• Knowledge of basic nursing principles and protocols.
• Knowledge of policies and procedures related to infection control, environmental safety and patient confidentiality.
• Knowledge of medical chart reporting/records.
• Knowledge of cardiovascular anatomy and physiology.
• Knowledge of current standards of care and trends in the cardiovascular lab setting.
• Skill in operating a computer and copy machine
• Skill in screening and directing calls in a pleasant and expeditious manner
• Skill in customer service by pleasantly dealing with all callers and effectively serving as clinic liaison.
• Ability to speak clearly and concisely
• Ability to read, understand, and follow oral and written instruction
• Ability to communicate clearly.
• Ability to work effectively as team members with physicians and other staff.
• Ability to appropriately interact with patients, families, staff and others.
• Ability to work effectively, adapt to workplace culture and positively contribute as a team member.

Environmental/Working Conditions

Work is performed in an office environment. Involves frequent telephone contact with patients. Work may be stressful at times. Interaction with others is constant and interruptive. Some exposure to communicable diseases.

Physical/Mental Demands

Work requires hand dexterity for telephone and office machine operation, stooping and bending to files and supplies, sitting for extended periods of time. Manual dexterity for using a calculator and computer keyboard. Occasional stress from dealing with upset patients and/or emergency situations.

Qualifications

• High School Diploma or equivalent
• Minimum one year of experience in a health care setting. Prior reception experience preferred. Intergy experience is desirable.