Assistant Account Manager

As a Mylo Assistant Account Manager, you will contribute to the success of the Service Department by working on and completing projects to assist in improving retention. You will model and promote a continuous focus on customer satisfaction, highly effective communication skills, superior time management, be willing to learn up-to-date industry and job knowledge, and have a high degree of professionalism and reliability.

Our ideal candidate will :

• Support the account management team by completing assigned projects and operational tasks in a timely and accurate manner, including:
• Managing and updating manual carrier renewal lists
• Assisting with carrier consolidations and book roll activities
• Monitoring and distributing carrier reports and notices
• Manage and prioritize shared email inboxes, ensuring prompt response times and proper routing of requests
• Distribute and organize workflow assignments within ImageRight and other systems
• Provide backup support to the Certificate of Insurance (COI) team to ensure uninterrupted service delivery
• Assist with incoming phone queues, delivering professional and responsive client and carrier interactions
• Collaborate with leadership and team members on special projects and process improvement initiatives
• Maintain compliance with company policies, procedures, and confidentiality standards
• Support team objectives by attending required meetings, training sessions, and company activities
• Perform additional duties as assigned to support team and business needs

Requirements:

• Minimum of 2+ years of experience in customer service
• Demonstrated ability to identify opportunities to improve operational processes
• Strong organizational and time management skills with the ability to manage multiple priorities and meet deadlines
• Effective critical thinking, analytical, and problem-solving skills
• Working knowledge of PowerPoint, SharePoint, advanced Excel, requirements management tools such as Microsoft Project
• Strong attention to detail and commitment to accuracy
• Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information
• Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment
• Ability to attend company, department, and team meetings as required, including industry training sessions

Why Youll Love Working at Mylo

• Medical, dental, and vision coverage
• 401(k) with company contribution
• Generous PTO, paid holidays, and wellness?focused policies
• Modern tools and technology designed to make your work easier and more impactful