Maintenance Operations Manager

Job Description

Maintenance Operations Manager

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TPG Management manages 600+ residential units across Bergen, Essex, Hudson, Middlesex, Monmouth, Morris, Somerset and Union counties. We are hiring a Maintenance Operations Manager to lead and grow our maintenance team from 3 to 10 technicians over the next 18 to 24 months, grow in-house maintenance revenue, and own all third-party vendor work across the portfolio.

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What you’ll do

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Lead the maintenance team

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• Supervise the Maintenance Coordinator and maintenance technicians
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• Hire, train, coach and mentor techs; set daily expectations and hold the team accountable
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• Handle maintenance escalations from tenants and owners through to resolution
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• Review and approve maintenance billing prepared by the Maintenance Coordinator before it goes to accounting
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• Keep work orders moving and backlogs low
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In-house projects and revenue

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• Quote jobs and build estimates for unit turns, repairs and renovations
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• Own every in-house job over $500: estimate, owner approval, oversight and completion
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• Host owner calls to walk through turn and renovation scope, pricing and timeline
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• Grow in-house maintenance revenue and keep work in-house where we can do it profitably
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• Order materials for in-house techs and control job costs
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• Schedule techs and coordinate jobs that combine in-house crews and vendors
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• Perform QC walks and confirm completion before billing or handoff to leasing
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Third-party vendor work

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• Oversee every work order assigned to an outside vendor
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• Collect and review quotes; push back on pricing that is out of line
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• Secure owner approvals and schedule approved work
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• Coordinate between vendors, tenants and owners on access, scope and updates
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• Verify completion and approve vendor bills for payment
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• Source and vet new vendors to expand coverage across trades and counties
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What you need

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• 5+ years in residential property maintenance, construction or facilities, with 2+ years supervising techs or crews
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• Strong estimating skills; able to scope a job, price labor and materials, and spot a padded quote
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• Track record of running turns and projects on time and on budget
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• Comfortable on the phone with owners and tenants, including difficult conversations
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• Experience with AppFolio, Housecall Pro or similar software (preferred)
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• Valid NJ driver’s license and reliable vehicle; daily local travel required
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• Live within commuting distance of Springfield, NJ
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Compensation

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• $80,000 to $100,000 base, depending on experience
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• Quarterly performance bonus tied to in-house maintenance profit and operating metrics; total compensation target $115,000 to $130,000
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• Paid time off
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Schedule

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Monday to Friday. Starts at our Springfield, NJ office and maintenance shop, with daily site visits across our NJ portfolio. Escalations may occasionally require after-hours response.

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To apply, send your resume and a short note on the largest maintenance team you’ve led and the in-house revenue or project volume you were responsible for.