Customer Service & Sales Representative

Customer Service & Sales Representative Location: Vancouver, WA Pay: $20.00 - $25.00 per hour DOE Schedule: Full-Time | Monday-Friday | Day Shift Who We Are Opti Staffing Group is partnering with a well-established industrial distribution company that has proudly served customers throughout the Pacific Northwest for decades. Known for exceptional service and quality products, this company offers a supportive team environment where employees are valued and have opportunities to build long-term careers. What You'll Do Provide outstanding customer service by assisting customers with product inquiries, pricing, and order status. Process customer orders from quote through delivery with accuracy and attention to detail. Build and maintain strong relationships with new and existing customers. Identify customer needs by asking thoughtful questions and recommending the best solutions. Prepare quotes and support customers throughout the sales process. Coordinate with warehouse personnel to ensure timely shipping, receiving, and order fulfillment. Support the outside sales team with account management and exceptional customer service. Maintain accurate customer and order records within company systems. Resolve order discrepancies, shipping issues, and customer concerns professionally. Collaborate with teammates to deliver an outstanding customer experience every day. What's In It for You Full-time, Monday-Friday schedule with work-life balance Competitive pay based on experience Supportive, team-oriented work environment Hands-on training and ongoing product knowledge development Long-term career growth and advancement opportunities Join a respected company with a strong reputation in the industry What You Need to Have Previous experience in customer service, inside sales, account management, or a relationship-focused role. Strong communication and interpersonal skills with the ability to build customer trust. Comfortable spending a significant portion of the day assisting customers over the phone. Excellent organizational skills with the ability to manage multiple priorities. Strong attention to detail and accuracy. Computer proficiency and experience with order entry or ERP systems is a plus. Positive attitude, strong work ethic, and willingness to learn. Previous experience in the commercial pipe industry is a plus, but not required. The Musts Excellent customer service and communication skills Reliable attendance and professional work ethic Ability to multitask in a fast-paced office environment Customer-first mindset with strong problem-solving abilities Team-oriented attitude with the ability to work independently Eagerness to learn new products and processes Preferred Experience in industrial distribution, commercial pipe, plumbing, construction materials, or mechanical products. Previous inside sales or industrial customer service experience. Experience supporting both customers and outside sales teams. #J-18808-Ljbffr Opti Staffing