Administrative Assistant

Job Description

Job Description

We are looking for a compassionate and highly organized Administrative Assistant to support family-centered services in Indianapolis, Indiana. This Long-term Contract position plays an important role in helping children and families access coordinated support while ensuring day-to-day administrative operations run smoothly. The ideal candidate will combine strong communication and recordkeeping abilities with a service-focused approach, contributing to a collaborative non-profit environment dedicated to positive family outcomes. Responsibilities: • Coordinate administrative activities that support family services, including scheduling, document preparation, and routine office follow-up. • Maintain organized, current records and prepare timely reports to help ensure accuracy, compliance, and continuity of service. • Assist with intake-related processes such as gathering information, verifying eligibility details, and supporting enrollment activities. • Track attendance and service participation data, entering updates accurately into internal records and reporting systems. • Communicate with families by phone, email, and in person to provide guidance, share information, and connect them with available resources. • Support case coordination efforts by helping organize service information, monitoring documentation, and facilitating communication among team members. • Contribute to outreach and engagement efforts that encourage family participation and strengthen connections within the program community. • Work closely with colleagues and partner teams to improve coordination across programs and help address family needs effectively.• Bachelor’s degree in Social Work, Human Services, Sociology, Psychology, or a related field. • At least 2 years of case management experience in a human services, community-based, or related setting. • Strong verbal and written communication skills; bilingual ability is preferred. • Demonstrated ability to manage records, data entry, and multiple administrative priorities with a high level of accuracy. • Experience building positive relationships with families, team members, and community stakeholders. • Sound judgment and problem-solving skills with the ability to respond to sensitive situations professionally and empathetically. • Valid driver’s license required. • Proficiency in administrative support tasks, including answering inbound calls, office coordination, and general clerical support.