Onboarding and Customer Success Manager

About the job

Title: Onboarding and Customer Success Manager

Location: Hybrid, Miami, FL

Company Descriptio

nSpark Membershi p is a leading SaaS platform built for membership-based businesses, including martial arts studios, gyms, and fitness operators. Our mission is to help business owners streamline operations, increase member engagement, and scale with confidence

.We operate with urgency, accountability, and a deep focus on results. Our team thrives on fast execution, strong ownership, and delivering real outcomes for our customers

.
About the Ro

leTh e Onboarding and Customer Success Manag er is a high-impact, execution-heavy role responsible for driving fast, successful customer onboarding and long-term retentio

n.This is not a passive account management role. It is a hybrid of onboarding, customer success, and revenue enablement in a fast-moving SaaS environment where speed to value and customer outcomes directly impact growt

h.You will own the onboarding to adoption to expansion journey, with clear accountability to activation, product usage, retention, and overall customer healt

h.
Compensation and Benef

• itsSalary: Compensation commensurate with experie
• nceHealth, dental, and vision benef
• its401(k) with company ma
• tchGenerous PTO and paid holid
• aysProfessional development supp
• ortClear growth path into senior and leadership ro

les
Success in this role is measured by onboarding velocity, time to value, product adoption, customer health, and retention. This role is a direct driver of both customer experience and revenue performa

nce.
The ideal candidate mu

• st beExecution-driven and highly accoun
• tableComfortable owning both onboarding delivery and ongoing customer out
• comesStrong in structured processes while adaptable in live customer environ
• mentsConfident leading customer conversations that drive action and pro
• gressFocused on speed, clarity, and removing fri

ction
This is a builder role. You are expected to take ownership, move quickly, and drive measurable impact across the customer life

cycle.
Role Desc

riptionThis is a full-time, hybrid role based in Mia

mi, FL.
You will own the end-to-end onboarding experience, leading kickoff calls, guiding system setup, supporting data migration, and delivering training that gets customers to early value quickly and consi

stently.
Post-onboarding, you will manage a book of business and act as the primary success partner. You will proactively monitor customer health, drive product adoption, and identify risks before they impact retention. You will also identify expansion opportunities and partner cross-functionally to

execute.
You will work closely with Product, Sales, and Support to resolve issues, share insights, and continuously improve the custome

r journey.This role is measured by outcomes, not activity, including onboarding completion, product adoption, retention, and customer sat

isfaction.
Qua

• lifications2+ years of experience in customer success, onboarding, account management, or a relate
• d SaaS roleProven experience owning the full customer lifecycle from onboarding throug
• h retentionStrong project management skills with the ability to manage multiple accounts sim
• ultaneouslyExperience leading customer calls, demos, and traini
• ng sessionsExcellent communication and stakeholder manage
• ment skillsFamiliarity with CRM and customer su
• ccess toolsData-driven mindset with the ability to translate insights
• into actionStrong problem-solving ability and customer-fir

st approa

• ch
  PreferredExperience with membership-based businesses such as fitness, wellness, or
• martial artsExposure to SaaS implementation or technica
• l onboardingExperience owning both onboarding and ongoing cust

omer success

lication TermsThis job is part of LinkedIn’s Full-Service Hiring beta program. Eligibility is limited to candidates located in and performing services in the United States, excluding those based in Alaska, Hawaii, Nevada, South Carolina, or

West Virginia.
We’re committed to making our hiring process as smooth and timely as possible, and we understand that waiting to hear back can add to the anticipation. If you’re a potential fit, our team will reach out within two weeks to progress you to the next stage. If you don’t hear from us in that time, we encourage you to explore other opportunities with our team in the future, and we wish you the very best in y