Credit & Collections Specialist

Job Description

Job Description

Credit & Collections Specialist

Location: Tulsa, OK 74119 (Onsite)
Pay Rate: $21–$23/hour
Duration: 6-Month Contract

Position Overview

We are seeking a detail-oriented and proactive Credit & Collections Specialist to join our team in Tulsa, OK. In this role, you will manage a portfolio of customer accounts, drive collection efforts, resolve billing and payment discrepancies, and maintain strong customer relationships. The ideal candidate is a strong problem-solver with excellent communication skills, a sense of urgency, and the ability to independently manage priorities in a fast-paced environment.

Key Responsibilities

Account Portfolio Management & Collections

• Manage and prioritize a portfolio of customer accounts to maximize collections and reduce delinquent balances.
• Contact customers regarding past-due invoices and secure payment commitments.
• Monitor accounts receivable trends and identify potential credit risks.
• Review and release sales orders while ensuring compliance with credit policies.
• Maintain accurate records of collection activities and customer communications.

Dispute Resolution & Account Analysis

• Investigate and resolve billing, pricing, cash application, and account discrepancies.
• Create, manage, and resolve customer disputes from initiation through final resolution.
• Research complex account issues and identify trends impacting collections and customer satisfaction.
• Collaborate with customers and internal stakeholders to achieve timely resolutions.

Cross-Functional Collaboration

• Partner closely with Sales, Customer Service, Account Management, Finance, and Operations teams.
• Build and maintain strong working relationships with managers and key business stakeholders.
• Escalate significant credit risks and collection concerns to leadership when appropriate.
• Balance collection objectives while preserving positive customer relationships.

Administration & Reporting

• Maintain organized and accurate account documentation.
• Update customer account information and ensure data integrity.
• Support special projects and process improvement initiatives as assigned.
• Utilize reporting tools and analytics to identify opportunities and drive results.

Qualifications

Required

• High School Diploma or GED.
• 3+ years of experience in Credit & Collections, Accounts Receivable, Customer Experience, Financial Reporting, Business Analytics, or a related field.
• Experience managing customer accounts and conducting collection activities.
• Strong analytical and problem-solving skills.
• Advanced Microsoft Excel skills, including pivot tables, formulas, and data analysis.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and work independently.

Preferred

• Bachelor's degree in Accounting, Finance, Analytics, Business, or a related field.
• Experience with Power BI or similar business intelligence tools.
• Experience working with Accounts Receivable, Credit, Collections, Customer Service, or Finance teams.
• Familiarity with HighRadius or similar collections and receivables platforms.

Skills & Competencies

• Credit & Collections Expertise
• Accounts Receivable Management
• Customer Relationship Management
• Dispute Resolution
• Financial Analysis & Reporting
• Data Analysis & Trend Identification
• Attention to Detail
• Time Management & Organization
• Critical Thinking
• Process Improvement
• Microsoft Excel (Advanced)
• Power BI (Preferred)

Work Environment

• Onsite position in Tulsa, OK (74119).
• Professional office environment.
• Standard business hours, Monday through Friday.

Why Apply?

• Competitive pay: $21–$23/hour
• Gain experience with a leading organization
• Opportunity to work with cross-functional teams and enhance analytical skills
• Valuable 6-month contract assignment with potential for extension based on business needs

Apply today if you have a strong background in credit, collections, accounts receivable, and customer account management and are looking for an opportunity to make an immediate impact.