Account Director

Account DirectorNOW HIRING: Account DirectorCompensation: $140,000-$150,000 per yearSBM is a global organization revolutionizing facilities maintenance and soft services through our innovative technology. We provide scalable solutions and empower our people through technology to meet the needs of every client to the highest standards and uniqueness of each building.We're searching for a dynamic Account Director with experience in operations and account management and can lead their assigned portfolio to consistent success through strategy, leadership and a deep understanding of our vision and mission.Job OverviewThe Account Director plays a key role in leading efforts to achieve organic growth goals. Account Directors will also focus on developing and implementing strategies for the retention of existing business by performing the following duties personally or through subordinate managers.Roles & ResponsibilitiesDeliver value to SBM customers in an impactful way to promote advocacy and align with SBM's established growth planProvide leadership and direction to support existing program retention and organic growth to meet individual account and corporate growth goalsEnsure all sites within the portfolio maintain compliance with contractual agreements, SBM's internal performance management system (4Insite), standardized processes, corporate departments, and company initiativesAdhere to all required customer and internal reporting requirements, including but not limited to internal growth and status updates, customer-facing business reviews, and monthly portfolio updatesTravel is required to assess site performance levels and health of relationshipSeek service enhancements to streamline operations, deliver efficiencies, and improve the customer experienceProactively assess customer and industry trends to identify opportunities to innovate and introduce next-level solutions across customer portfolioUnderstand and effectively communicate the vision, mission, and value propositions of SBM and all corporate departmentsWork interdepartmentally to support operational excellence and growth opportunitiesManage leadership succession planning through regular evaluation of site and portfolio leadership competency to ensure continuous and scalable growthConduct management meetings to order reinforce ownership, connection, and incentivization through all employee levelsPerform other duties, as assignedQualificationTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.Education and/ or ExperienceLevel I - Bachelor's degree in Business Management, or a related field from a four-year college or university with 5-8 years of experience; or equivalent combination of education and experience.Level II - Bachelor's degree in Business Management, or a related field from a four-year college or university with 8+ years of experience; or equivalent combination of education and experience.Certificates, Licenses, RegistrationsMay be required to have a valid driver's license.Skills/AbilitiesAbility to set SBM apart by creating an exceptional experience for internal teams and customers.Dynamic communication skills required to effectively present to internal teams and external customers.Ability to develop PowerPoint presentations and report documents with effective messaging.Supervisory ResponsibilitiesCarries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems. Ensure employees are properly trained on tasks and safety requirements.Physical Demands & Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to walk and use hands to finger, handle, or feel. The employee is occasionally required to stand.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.