Junior Account Manager

Job Description

Job Description

Do you bring experience in customer support, account management, or technical implementations? Looking to launch or grow your career in Talent Services? If so, we'd love for you to join isolved Talent Acquisition as a full‑time Talent Services Account Manager.

This opportunity goes beyond traditional customer service-it's your chance to help shape the future of HR and recruiting in a dynamic, hybrid role. You'll work a standard 40‑hour week (Monday–Friday, 8:00 AM–5:00 PM) with a flexible hybrid schedule: three days in the office and two days working from home.

Our benefits are designed with you in mind, including:

• Flexible Time Off (FTO)

• 4.5‑day workweek option

• 401(k) retirement plan

• Flexible Spending Accounts (FSAs)

• Medical, dental, vision, life, and supplemental insurance options • Competitive employee referral program

• Hybrid work flexibility with two remote days each week

• A relaxed, casual workplace with a collaborative and supportive team culture

ABOUT ISOLVED TALENT ACQUISITION

At isolved Talent Acquisition, we're not just a company-we're a driving force in hiring innovation. As part of isolved, a trusted leader in human capital management (HCM), we offer a seamless hiring-to-retention experience that helps businesses attract, hire, and retain top talent effectively. We provide companies with the flexibility to access a standalone talent acquisition solution or a fully integrated HCM platform that connects hiring, HR, payroll, and benefits into one powerful system-isolved People Cloud™.

But beyond technology, we're a people-first company! Our "Win As One" motto isn't just a saying-it's how we operate. We believe that a thriving employee experience translates directly to exceptional customer satisfaction, as customers will only love a company if the employees love it first. That's why we foster a culture rooted in performance, teamwork, integrity, and an experience-centric focus where our employees are empowered to be the heroes our clients need. When you join isolved Talent Acquisition, you're stepping into a company that invests in your growth and champions your success, because when our employees win, we all win. Join us as we continue to lead the way in transforming the future of hiring!

WHAT IT'S LIKE TO BE A TALENT SERVICES ACCOUNT MANAGER

As a Talent Services Account Manager, you become the heartbeat of client satisfaction, blending technical onboarding, product training and ongoing communication into a seamless experience. Each day, you act as the primary liaison between clients and internal teams, guiding them through recruitment workflows, maintaining compliant processes and managing sensitive information with professionalism. You lead customized trainings, refine job advertisements, support candidate screening and oversee technical setups-from configuring ATS features to resolving tier‑1 troubleshooting issues. You also dive into data analysis to prepare performance reports, identify engagement risks and recommend improvements that strengthen client retention. Alongside these responsibilities, you handle scheduling, documentation, light billing support, and other administrative tasks, making every day an opportunity to collaborate, innovate and elevate the client's end-to-end recruitment experience.

DOES THIS SOUND LIKE YOU?

• Knowledge and skills required for the position are:
• High school diploma or equivalent
• 1-3 years of relevant experience in customer service, account management or technical implementation role
• Excellent written and verbal communication skills with strong interpersonal abilities
• Demonstrated proficiency in multitasking, time management and handling multiple client priorities simultaneously

YOUR NEXT STEP

Applying for this position is a walk in the park if you feel it's a good fit for you. Best of luck!

In adherence to relevant pay transparency legislation and regulations, we endeavor to offer clarity regarding our compensation methodology for this position. While specific pay ranges are presently under review to ensure alignment with competitive market standards, we will furnish this information upon finalization.

At our organization, individual compensation structures are established through a consistent and equitable process, taking into account various pertinent factors. These factors encompass geographic location, job-specific competencies, educational attainment, professional certifications, and pertinent experience. This structured approach enables us to align our total rewards package competitively with each employee's qualifications, duties, and contributions to our collective success.

An employee's comprehensive compensation package comprises diverse components, such as base salary, performance-linked bonuses or commissions, long-term incentives like equity grants, and an extensive benefits portfolio. Should you advance as a finalist candidate, you will have the opportunity to explore our overarching compensation philosophy, practices, and how your unique background informs an appropriate compensation proposition.

Our commitment lies in fostering a fair, impartial, and transparent compensation framework throughout our workforce. All compensation determinations are aimed at justly acknowledging and rewarding the value, qualifications, and significant contributions that our employees bring to their roles and to the company's achievements. We welcome your inquiries about our principles of pay equity, accompanying analyses, and associated procedures throughout the recruitment process.

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