IT Support Analyst

Virtual Vocations Inc

Providing high-quality technical support, the full-time IT Support Analyst will manage onboarding and offboarding processes, resolve technical issues, and maintain IT systems in a remote capacity for a 6-month fixed-term assignment. Key responsibilities Manage the full lifecycle of onboarding and offboarding tickets, ensuring timely IT setup and deactivation Provide support for technical issues across various systems and devices, maintaining a high standard of end user experience Document and update IT policies and troubleshooting guides while identifying trends for process improvements Required qualifications 2+ years of IT support experience in a fast-paced Enterprise IT environment Experience managing an enterprise ticketing system (e.g., Zendesk, Jira, or ServiceNow) Outstanding communication skills, capable of explaining complex concepts to nontechnical audiences Resourceful problem solver with the ability to discover solutions through research and testing Experience working cross-functionally and fostering stakeholder relationships

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Vacancy posted 2 days ago

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