Student Cafe Operating Officer (UNIVERSITY OF VIRGINIA)

Student Cafe Operating Officer (UNIVERSITY OF VIRGINIA) Accepting applications for Spring 2026 and future semesters! Who We Are: Saxbys is a hospitality company fueled by our rave-worthy menu, driven by its mission to Make Life Better, and dedicated to social impact in the communities it serves. We’re not looking for employees: we’re looking for teammates who want to build their career with us and help develop the next generation of leaders on college campuses. Join us in our goal to bring our Experiential Learning Platform to college campuses across the country. We are seeking team members who are passionate about equipping the next generation of leaders and entrepreneurs with the skills they will need to succeed in the future workplace. Job purpose: As the Student COO of a Saxbys cafe you will gain experience developing a team and managing the financials and business fundamentals of a busy cafe. You will have the support and resources of the Saxbys headquarters team while maintaining ownership of entrepreneurial and operational processes. The Student COO will be offered semesterly to two students and operate on a rotational program. In the rotational model SCOOs will spend 8 weeks on Team Development and Community Leadership and 8 weeks on Financial Management. What You Will Own Team Development: Build and lead a high-performing team of peers through recruiting, training, coaching, and performance management to create a positive work environment that embodies Saxbys' values and culture. Community Leadership: Establish the cafe as a community cornerstone through hospitality, partnerships, and meaningful initiatives that demonstrate Saxbys' commitment to making life better. Financial Management: Drive cafe profitability by managing sales growth, labor costs, inventory, and operational efficiency while maintaining Saxbys' standards for product quality and guest experience. Brand Representation: Serve as the face of Saxbys on campus, communicating the company's mission, values, and Experiential Learning Platform to stakeholders, guests, and potential team members. Who You Will Support Operations Lead: Collaborate on strategic initiatives, provide updates on cafe performance, and implement feedback to improve operations. Marketing Team: Generate content for social media, implement local marketing initiatives, and execute promotional campaigns to drive cafe awareness and sales. Recruiting Team: Assist in identifying, recruiting, and developing talent for cafe positions and future Student COO succession planning. Who You Will Supervise This position will supervise an average of 60 direct reports. What Success Looks Like Cafe achieves or exceeds budgeted revenue targets Cafe operates at or above budgeted Net Operating Income 30%+ of cafe staff are developed into Team Leads Guest satisfaction metrics consistently above 4.5/5 Where You Excel Developer of Individual Contributors Master of Prioritization Adaptable to Change Autonomous Problem Solving What You Have Done Completed at least one year of undergraduate studies Demonstrated leadership experience in academic, professional, or volunteer settings Experience in customer service, hospitality, or retail preferred What is Required Support, exhibit, and promote Saxbys Mission and Core Values in all daily activities. Must be an undergraduate student of the partner organization in good academic standing Ability to work 20 hours per week during cafe operating hours Physical requirements: Able to stand, walk, and smile for extended periods of time Able to stoop and kneel Push, pull, lift or carry up to 35 lbs Ascend or descend ladders, stairs, ramps Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the voluntary self-identification survey. Completion is optional, confidential, and will not influence hiring decisions. If you want to learn more about the law or the form, visit the U.S. Department of Labor’s OFCCP website. #J-18808-Ljbffr