Director of Operations for The ROCK Community Center for Youth & Children

Director of Operations for The ROCK Community Center for Youth & Children About this position Description: Position Title: RCCYC Director of Operations Department: JEWEL Human Services Reports To: Executive Director of Administration Direct Reports: Administrative Coordinator, Kitchen Manager, Transportation Liaison Position Type: Regular Full-Time FLSA Status: Exempt Date: September 12, 2025

OUR MISSION

The ROCK Community Center for Youth & Children (RCCYC) champions the development of healthy, whole, and resilient youth and children in Arlington Woods and beyond. The Center provides safe, accessible, high-quality, holistic programs and support services for K-12 youth and their families, spanning education, recreation, leadership, and enrichment.

YOUR ROLE IN OUR MISSION

The Director of Operations ensures that the day-to-day administrative, logistical, and support functions of RCCYC run smoothly so staff, volunteers, and youth can thrive in a safe, well-managed environment. This role manages registration, attendance, food service coordination, transportation liaison activities, supply/inventory control, scheduling, and compliance reporting. Additionally, the Director of Operations manages operational budget lines (supplies, snacks/meals, transportation, and administrative systems) and provides regular financial updates to the Center Director, who holds overall responsibility for RCCYC’s budget and grant compliance.

ESSENTIAL DUTIES & RESPONSIBILITIES

Administrative & Enrollment Management Oversee youth registration, enrollment, and renewal processes ; maintain accurate records and databases. Manage daily attendance tracking and ensure accurate reporting. Ensure compliance with confidentiality, licensing, and funder requirements for documentation. Daily Operations & Logistics Coordinate transportation logistics , including IPS bussing and parent/guardian pick-up protocols. Oversee snack/meal service in collaboration with the Kitchen Manager. Maintain inventory of supplies; manage ordering and distribution. Backup for CACFP reporting and compliance working directly with the Kitchen Manager. Ensure all classrooms and program spaces are ready for use each day. Staff Scheduling & Support Develop and manage daily/weekly staff schedules in collaboration with the Center Director and Director of Programs. Track staff time, coverage needs, and substitute arrangements. Support incident documentation and ensure compliance with RCCYC and ESC policies. Budget & Financial Stewardship Manage operational budget lines (supplies, food/snacks, transportation, administrative systems). Monitor daily/weekly expenditures to ensure alignment with approved budgets. Review monthly financial statements with the Center Director. Collaborate with the Center Director to plan and adjust budget allocations as needed. Safety & Compliance Support Partner with ESC’s central Facilities and Security teams to ensure a safe, welcoming environment. Maintain compliance with youth protection, health, and safety policies in all operational areas. Conduct operational checks to identify and resolve risks before they impact programming. Reporting & Accountability Provide the Center Director with operational reports (attendance, incidents, meal counts, transportation). Contribute data for grant reporting, compliance audits, and funder updates.

SUPERVISORY RESPONSIBILITIES

Administrative Coordinator Kitchen Manager Transportation Liaison Requirements

QUALIFICATIONS

Required Bachelor’s degree in business administration, nonprofit management, or related field—or equivalent operational leadership experience. 3+ years of experience in operations, administration, or logistics within a youth-serving or nonprofit environment. Demonstrated experience managing budgets or budget lines. Strong organizational, scheduling, and recordkeeping skills. Ability to work 100% onsite, 9 hours daily (8 hrs onsite + 1 hr lunch) . Preferred Experience with afterschool, community center, or youth-serving program operations. Familiarity with grant compliance and reporting. Bilingual skills a plus. Certifications/Requirements CPR/First Aid (or attainable within 60 days). Mandated Reporter training. Background check clearance.

COMPETENCIES

Operational Excellence – Manages logistics and processes to ensure smooth daily operations. Financial Stewardship – Manages operational budgets responsibly and transparently. Organization & Planning – Anticipates needs and prevents disruptions. Collaboration – Works effectively with Center Director, Programs Director, and ESC teams. Accountability – Produces accurate, timely reports. Adaptability – Responds quickly to daily challenges and unexpected changes.

PHYSICAL/WORK CONDITIONS

Active, youth-centered environment requiring mobility across program areas. Ability to lift up to 25 lbs. for supplies and equipment. Daily onsite presence for 8 working hours plus a 1-hour lunch (9-hour workday total).

SUCCESS METRICS

Accurate, timely registration and attendance records. Efficient, uninterrupted daily operations. Operational budgets tracked and managed responsibly within approved limits. Compliance with all RCCYC and funder requirements. Positive staff and family satisfaction with logistics and support systems. #J-18808-Ljbffr EASTERN STAR CHURCH