Supervisor/Assistant Manager
Mub Inc
Job Description
Job Description
Asst Manager at Washington Dulles International Airport Terminal A Business Hours (6am TO 11 PM)
A restaurant supervisor is responsible for overseeing the daily operations of a restaurant, ensuring excellent customer service by managing staff schedules, resolving complaints, monitoring food quality, and maintaining adherence to service standards, all while upholding a high level of cleanliness and operational efficiency; essentially acting as a leader on the floor to guarantee a positive dining experience for guests.
Key responsibilities of a restaurant supervisor:
- Staff Management:
- Supervise servers, bussers, and other dining room staff, assigning tasks and ensuring proper execution of service protocols.
- Train new employees on restaurant procedures, food and beverage knowledge, and customer service standards.
- Monitor staff performance, provide feedback, and address any issues.
- Create and manage employee schedules to optimize staffing levels during peak hours.
- Customer Service:
- Respond promptly to customer complaints, addressing concerns and finding solutions to ensure satisfaction.
- Actively observe dining room to anticipate customer needs and provide attentive service.
- Foster a positive and welcoming atmosphere for guests.
- Operational Oversight:
- Monitor food quality and presentation to ensure consistency with restaurant standards.
- Manage inventory levels of food and beverage supplies, placing orders as needed.
- Ensure compliance with health and safety regulations, including food handling practices.
- Maintain cleanliness and organization of the dining area.
- Financial Management:
- Track sales and labor costs to identify areas for improvement.
- Monitor and control expenses to maintain profitability.
- Analyze sales data to identify trends and make informed decisions.
Required skills for a restaurant supervisor:
- Excellent communication skills: Ability to effectively interact with customers, staff, and management
- Leadership qualities: Capability to motivate and guide a team to achieve goals
- Organizational skills: Efficiently managing multiple tasks and priorities in a fast-paced environment
- Problem-solving abilities: Quickly identifying and resolving issues related to service or operations
- Attention to detail: Ensuring consistency in quality and presentation of food and service
- Knowledge of restaurant operations: Understanding of standard procedures, menu items, and POS systems
$15 - $22 per hour
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