Collections Officer / Accounting Officer Inter

Collections Officer

Job Class: Accounting Officer Intermediate

Agency: Children Youth & Families Dept

Job ID: 96616

Location: St. Paul

Telework Eligible: Yes, up to 50%

Full/Part Time: Full-Time

Regular/Temporary: Unlimited

Who May Apply: Open to all qualified job seekers. This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through September 2nd. Please note that to be considered a bidder, you must be a permanent, non-probationary DCYF employee in the same job classification as the position posted.

Closing Date: 09/10/2026

Hiring Agency/Seniority Unit: DCYF / DCYF Central Office MAPE

Division/Unit: DCYF/ FOD Accounts Receivable

Work Shift: Day Shift

Days of Work: Monday - Friday

Travel Required: No

Salary Range: $26.89 - $39.22 / hourly; $56,146 - $81,891 / annually

Classified Status: Classified

Bargaining Unit/Union: 214 - MAPE

FLSA Status: Nonexempt

Designated in Connect 700 Program for Applicants with Disabilities: Yes

The Department of Children, Youth, and Families is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DCYF does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position exists to monitor delinquent debts owed to Department of Children Youth and Families, coordinate collection activities with Minnesota Department of Revenue, assist program area staff with collection activities, take appropriate actions for delinquent debts, and identify debts that qualify for write-off. This position is the subject matter expert regarding Minnesota Statues pertaining to debts owed, works with customers to establish payment plans, and is the primary backup for accounts receivable billing and receipting.

Responsibilities include:

• Prepare documentation and necessary paperwork regarding past due debts. Monitor and collect on past due debts to Department of Children Youth and Families. Maintain communication with supervisor regarding the status of higher risk past due debts. Prepare requested reports. Locate customers through individual "skip-tracing" activities, DCYF Subsystems, DOR, Social Security Death Match, Internet, and any ongoing 3rd party investigations.
• Manage delinquent accounts of all complexity levels in which no voluntary compliance has been achieved, by verifying that all issues relating to the debt have been resolved so that collection can be initiated. Review, analyze, and audit delinquent account files referred to the AR unit from various DCYF programs.
• Coordinate various collection activities between DCYF and DOR including revenue recapture. Serve as subject matter expert and primary point of contact regarding referred debts.
• Provide backup support for AR Specialist to include completing payment worksheets, federal draw deposits, new invoice requests, deposit corrections, etc.
• Implement legal enforcement of delinquent accounts of all debt types for DCYF with particular familiarity of state rules, statutes, and department policies and procedures. Provide backup support to other staff in the accounts receivable unit for various daily or monthly tasks.

Minimum Qualifications

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month, day and year for each job held.

One (1) year experience in Accounting OR Three (3) years advanced technical, or paraprofessional experience in accounting;

Experience must demonstrate the following:

• Working knowledge of SWIFT or other financial reporting systems.
• Analyzing Invoices, while determining causes of failures or issues and correcting them.
• Creating Invoice Request, Refund Request, Write-off Request, Adjustment Request and similar work
• Strong communication skills to interact effectively with internal staff, members, employers, state agencies, and financial institutions and to respond to and send correspondences.
• Skill in organization to manage workload, competing priorities, and still meet strict deadlines

* Bachelor's degree in accounting, finance, or related field will substitute for 12 months experience or a master's degree for 18 months.

Preferred Qualifications

• Experience with entering accounts receivable billing and invoices in the State of Minnesota's accounting system (SWIFT).
• Experience working with accounting, financial, or Customer Relationship Management (CRM) systems and the ability to analyze, reconcile, and interpret financial data.
• Skilled in preparing and interpreting fiscal records and reports, recognize problems, and effect solutions.
• Skilled in problem resolution in order to work with minimal supervision, analyze the situation, develop alternatives, effectively recommend solutions, and implement approved actions.
• Experience in initiating and monitoring payment plans.
• Experience working in the Minnesota Department of Revenue E-Services (collection) Sites or a comparable system/site.
• Variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

It is the policy of the Department of Children, Youth, and Families that the individual selected for this position successfully complete a background investigation prior to employment, that may include the following components:

• Reference check
• Criminal Background check
• Fingerprinting check (MNJIS/CJIS)
• Driver's License Check
• Personnel File Review: all current and former public sector employees
• Additional assessment may be required during the interview process

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at View phone number on click.appcast.io or email View email address on click.appcast.io. Please indicate what assistance is needed.