Marketing Operations Coordinator

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. SUMMARY The Marketing Operations Coordinator is responsible for supporting both current and new clientele, delivering prompt and professional customer service to internal and external customers. Key responsibilities include producer management—covering appointments, contracts, and licensing for new and existing producers—as well as overseeing distribution management. Additionally, the coordinator will handle projects assigned to support the broader team, ensuring seamless operations and effective collaboration across all functions. ESSENTIAL DUTIES AND RESPONSIBILITIES Collaborate with team members and producers to set up and maintain accurate producer information in Arrowhead’s CRM, ensuring data integrity and supporting business objectives. Deliver outstanding customer service across all channels, consistently meeting or exceeding established KPIs for response time, satisfaction, and issue resolution. Provide professional and personalized assistance to producers and clients, proactively addressing inquiries, locating information, and interpreting business needs to delivery effective solutions. Foster strong relationships between divisions and producers by maintaining open communication, timely follow-up, and a commitment to shared goals. Work independently while actively contributing to team priorities, managing workload to align with departmental targets and deadlines. Champion knowledge sharing by participating in training procedures and supporting continuous improvement initiatives. Manage a high volume of data and phone support, focusing on accuracy, efficiency, and measurable outcomes. Support departmental needs by taking ownership of projects, developing procedures, and adapting to changing priorities, always with a solutions-driven mindset. Participate in and contribute to team meetings, sharing insights, tracking progress against KPIs, and collaborating. Take on additional responsibilities as assigned, demonstrating flexibility and a commitment to achieving team and organizational objectives. QUALIFICATIONS Organized and detail-oriented, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently. Excellent communication skills both verbal and written; strong interpersonal, problem solving and analytical skills required. Demonstrated proficiency with Microsoft Office products (Outlook, Excel, PowerPoint, and Word) Able to interface with diverse employee and customer groups. Pay Range $22.00/per hour - $25.00/per hour Hourly Teammate Benefits & Total Well-Being Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. At Arrowhead Programs, growth starts with our people — shaped by an inclusive culture, sparked by innovation and driven by a shared goal to make an impact. Here, you’ll find a collective of independently driven program administrators and managing general underwriters, united by a commitment to delivering one of the most diverse portfolios of niche insurance solutions in the industry. It takes a range of strengths and perspectives to create specialized solutions — and at Arrowhead Programs, every role plays a part in our success. Whether you’re just starting out or taking the next step in your career, this is a place where your work drives progress. If you’re looking for a company that values curiosity, creativity and collaboration, you’ll find your next chapter here. Own your future. Help shape ours. #J-18808-Ljbffr