Service Advisor

Travel Centers of America

Kenly, NC

Job Description
Job Description
Kenly 95 Petro Travel Center | Full-Time | Evening Shift
Kenly 95 Petro TA Service Center is hiring a Diesel Service Advisor / Service Writer to join our fast-paced, high-volume shop. This role is perfect for customer-focused professionals who enjoy problem-solving, coordinating repairs, and delivering excellent service to truck drivers, fleet operators, and commercial vehicle customers.
As a Service Advisor, you are the key link between our customers and diesel technicians, ensuring clear communication, accurate documentation, and a smooth service experience from start to finish.
Requirements
Responsibilities:
Greet and assist customers professionally, assessing their service needs.
Accurately document repair orders and service requests.
Communicate with technicians to coordinate repairs, maintenance, and schedules.
Provide clear, timely updates to customers on repair status, timelines, and costs.
Recommend additional services based on vehicle condition and customer needs.
Maintain detailed service records and ensure accurate documentation in management systems.
Support shop workflow to maximize efficiency and customer satisfaction.
Deliver consistent, high-quality service that builds trust and repeat business.
Qualifications:
Strong customer service and communication skills.
Organized, detail-oriented, and able to handle multiple priorities.
Comfortable working in a busy, high-volume diesel service environment.
Professional, positive attitude with a strong work ethic.
Ability to think quickly and solve problems effectively.
Comfortable using computers and service management software.
Previous experience as a Service Advisor, Diesel Service Writer, Automotive Advisor, or Customer Service Representative is a plus but not required.
Compensation & Benefits:
Competitive pay and benefits.
Employee discounts on meals, merchandise, and more.
Career advancement opportunities within Kenly 95 Petro.
Supportive, team-oriented work environment.
Stable, full-time employment with a nationally recognized travel center.
Why Kenly 95 Petro?
Kenly 95 Petro is one of the largest travel centers in the country, serving professional drivers and travelers 24/7. We pride ourselves on supporting employees, investing in growth, and delivering exceptional customer service every day. Join us and be part of a team that keeps America moving.
Our Company is family-owned and operated since 1964! Kenly 95 is committed to providing a safe work environment. We require a pre-employment drug test and background check as well as random drug testing for employees. This is an on-site position and not remote. Iowa 80 is unable to sponsor a Visa.

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Vacancy posted 13 days ago

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