Front of House Manager

Job Description

Job Description

Benefits:

• Bonus based on performance
• Health insurance

Front of House Manager will be responsible for providing general leadership to the entire pub operation. Mentor, training, and coaching of all team members, as well as the overall implementation of all business plans, as set forth by the General Manager/Managing Partner, will be a primary function.

Front of the House Reporting Relationship

The Front of House Manager reports directly to the General Manager/Managing Partner.  The Service Staff, Food Runner, and Host/Hostess report to the Front of House Manager.

Managerial Duties

• Complete knowledge of all policies, procedures, and training techniques, and marketing plans as they apply to our operation.
• Train new and existing employees pub procedures and job functions.
• Attend a weekly meeting with all managers and follow up with all assignments for that week.
• Work with Kitchen and bar management on ordering, receiving, and inventory assistance on all pub-related issues.
• Responsible all new hires are trained according to our standards and procedures.
• Must possess strong product knowledge of all menus.
• Practice the principles of pub management, on a per shift basis.
• Responsible for accuracy and completeness of physical inventory.
• Responsible for maintaining a clean, healthy, and safe pub environment.
• Monitor equipment/systems and assists in calling repair personnel.
• Monitor employee theft, purveyor errors, pilferage, waste, yields, and brings those problems to the attention of co-managers for correction.
• Work diligently to maintain consistent food, beverage, labor, and general pub supplies costs on a continuing basis.
• Maintains organized, clean. and orderly interior and exterior of the pub.
• Follows specific procedures for ordering, receiving, storage, and inventory controls.
• Ensure good relations with the law enforcement, government authorities, and the community.
• Adhere to all state and local laws regarding the service of food and alcohol.
• Maintain a friendly, courteous, and professional relationship with all customers and employees.

Staff

• Interviewing and recruiting front of house staff.
• Manage the orientation and training of all staff.
• The evaluation, discipline, and termination of staff.
• Managing employee schedules.
• Ensure all employees adhere to health, safety, and security procedures.
• Weekly creation of employee schedules.

Sales and Marketing

• Maintain marketing strategy with the General Manager/Managing Partner.
• Maintain promotional strategy with General Manager/Managing Partner .
• Maintain advertising various platforms.
• Supply of all promotional materials.

Operations

• Ensure excellent quality and presentation of food and beverage.
• Maintain the Customer Service Policy.
• Ensure that all customers receive excellent service.
• Maintain the excellent operational standards throughout the pub.
• Handle customer complaints.
• The overall interior and exterior cleanliness of the pub.
• Ensure operations are in compliance with all applicable health codes
• Ensuring compliance with all liquor commission regulations.
• Arrange maintenance and/or repair work as necessary.
• Provide a safe environment for both customers and employees.
• Monitor and record levels of sales and profitability.
• Achieve target levels of table turnover, employee productivity, check averages, and labor costs.
• Generating all necessary management reports accurately and on time.
• Handling and accounting for all cash.

Qualification Standards

• Must be 21 years of age with legal identification.
• Provide food handler and/or serve safe alcohol certification.
• Ability to reach, bend, stoop, wipe, and climbs stairs.
• Lifts 50-60 pounds. Move cases of food, beverage, and merchandise on a continuing basis.
• Capable of standing during entire shift as needed.
• Reading and writing skills are required.
• Hazards may include, but are not limited to slipping, burns, strains, and cuts.
• Required quick mathematical calculations (addition, subtractions, and multiplication).
• Requires audible communication and hearing skills on the phone and in the pub.
• Requires a professional and clean appearance.
• Physical agility and dexterity of both hands.
• Requires professional, outgoing personality, frequent contact with guests, vendors and employees.