Office Manager, Veterinary

Office Manager, Veterinary

$65,000 - $85,000 annually | AVES- Outpatient Recovery Center | Austin, TX

Lead with purpose. Drive with impact . Build something exceptional at Austin Veterinary Emergency & Specialty – Outpatient Recovery Center (AVES-ORC)! As Office Manager , you’ll be at the heart of the hospital’s operations, bringing people, processes, and resources together to deliver outstanding patient care and an exceptional client experience. If you’re a visible, solutions-oriented leader who thrives on developing teams, improving operations, and creating a culture where people succeed, we’d love to have you lead the way!

Compensation

• $65,000 - $85,000 annually . based on experience

Benefits:

• 401(k) with matching
• Health, Dental, and Vision insurance
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability insurance
• Paid Time Off (PTO) and Holidays
• Employee Assistance Program and Discounts (including Pet Discount)
• Professional development and tuition assistance
• Uniform stipend
• Retirement plan

Schedule

• Full Time
  • 5 Day Work Schedule
  • 8 Hour Shifts

Job Description
The Office Manager serves as the hospital’s operational leader, overseeing daily operations while driving financial performance, operational excellence, regulatory compliance, patient care, client experience, and employee engagement. Partnering closely with the Medical Director and Hospital Director, this role ensures people, processes, resources, and systems work together effectively to achieve hospital goals.

The Office Manager develops leaders, strengthens processes, removes operational barriers, and fosters a collaborative, accountable, and high-performing culture. Success requires a visible, engaged, and solutions-oriented leader who balances strategic priorities with day-to-day needs while championing continuous improvement and the organization’s mission, vision, and values.

Responsibilities
Financial Leadership

• Oversee hospital financial performance, including revenue, expenses, labor, inventory, and profitability.
• Monitor KPIs, identify trends, and implement strategies to improve financial and operational results.
• Partner with the Hospital Director on budgeting, forecasting, and strategic initiatives.
• Identify opportunities to improve workflows, resources, technology, and service delivery while maintaining exceptional patient and client care.

Operational Excellence

• Lead day-to-day hospital operations, ensuring efficient and collaborative department performance.
• Develop and improve processes, SOPs, workflows, staffing, scheduling, inventory, facilities, and equipment readiness.
• Ensure compliance with organizational policies, regulatory requirements, accreditation standards, and safety expectations.
• Lead operational change and continuous improvement initiatives.

People Leadership

• Recruit, develop, coach, and retain a high-performing, engaged team.
• Provide leadership and accountability to supervisors and department leaders while fostering collaboration.
• Establish clear expectations through communication, coaching, recognition, and performance management.
• Lead employee relations, conflict resolution, and workforce engagement efforts.

Talent & Culture

• Champion the hospital’s mission, vision, and values through visible and consistent leadership.
• Foster a culture of professionalism, accountability, inclusion, teamwork, innovation, and service excellence.
• Support leadership development, succession planning, mentorship, recognition, and continuing education.
• Promote employee growth and engagement across all departments.

Accountability & Process Management

• Ensure hospital processes are standardized, effective, and continuously evaluated.
• Use data, KPIs, and employee feedback to identify opportunities and implement sustainable improvements.
• Lead cross-functional initiatives that improve efficiency, communication, and organizational effectiveness.
• Address operational, personnel, client, and facility challenges with sound judgment and a solutions-oriented approach.
• Ensure organizational priorities are clearly communicated, implemented, and sustained.

Client Experience & Leadership Presence

• Champion an exceptional client experience through compassionate service, clear communication, and operational excellence.
• Maintain a visible leadership presence, providing real-time support, guidance, and problem-solving.
• Partner with clinical and operational leaders to ensure seamless patient care and client communication.
• Lead service recovery efforts and proactively address client concerns.
• Build strong relationships with employees, clients, referring veterinarians, community partners, and organizational leadership while serving as an ambassador for the hospital.
• Other duties as assigned.

Qualifications

• Education : Degree or equivalent working experience in veterinary medicine, healthcare administration, business, or related field preferred.
• Experience : 3–5 years in a leadership or management role with autonomy over operations, formal responsibility for people management; ideally in a veterinary or healthcare environment.
• Skills : Strong financial and operational acumen with proven success in managing KPIs and driving performance. Ability to prioritize, manage teams, and make decisions in dynamic hospital settings. Exceptional communicator, leading with transparency, integrity, and empathy. Proactive mindset focused on continuous improvement and results. Proficient in practice management systems and operational tools, ideally for veterinary care.
• Ideal Background : Clinical experience preferred in veterinary medicine or human healthcare with a working understanding of clinical operations.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus

Why Choose AVES?

• Work alongside a compassionate, dedicated team of veterinary professionals.
• Thrive in a dynamic, fast-paced environment where no two days are the same.
• Make a direct impact on the lives of pets and their families during critical times.
• Receive continuous training and growth opportunities—we’re passionate about teaching!
• Enjoy a competitive salary and benefits package.

Why AVES?
Austin Veterinary Emergency and Specialty Center (AVES) has proudly served the Austin pet community for 11 years, delivering exceptional, compassionate care when it matters most. As a thriving 24/7/365 veterinary hospital, we offer a comprehensive range of specialty services including Emergency & Critical Care, Internal Medicine, Surgery, Neurology, Cardiology, Diagnostic Imaging, Interventional Radiology—and now, an exciting addition: a fully integrated Oncology Cancer Center, providing both medical and radiation oncology.

Nearby Communities
AVES attracts Veterinary Technicians and Clinical Professionals from throughout the Austin metropolitan area and surrounding Central Texas communities, including:

• Austin, TX
• Round Rock, TX
• Cedar Park, TX
• Georgetown, TX
• Leander, TX
• Pflugerville, TX
• Hutto, TX
• Kyle, TX
• Buda, TX
• Lakeway, TX
• Bee Cave, TX
• Dripping Springs, TX
• Liberty Hill, TX
• Manor, TX
• Elgin, TX
• Bastrop, TX

About Ethos Veterinary Health  
Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us  
At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care.
Candidates can confidentially submit their CV to Talent Acquisition Partner Craig at View email address on us.fitly.work

Equal Opportunity Employer  
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.