Application Services Director

Role Description

We have an opportunity to join the Alliance as the Application Services Director overseeing the Application Services Department. This position can be located in one of our service counties (Mariposa, Merced, Monterey, Santa Cruz, or San Benito) or remotely in California with expected travel to Alliance service area(s) approximately once a quarter. Must reside in California upon hire.

Reporting to the Chief Information Officer, this position:

• Provides strategic management oversight in implementing, directing and monitoring the Alliance’s Application Services Department functions.
• Directs the Application Services Department, acts as a subject matter expert, and provides direction and advice on application development functions and overall business operations.
• Directs, manages and supervises Application Services Department staff.

Qualifications

• Be a well-seasoned leader with expertise in application lifecycle management.
• Have experience in large scale, enterprise software implementation (Claims, Care Management, ERP or CRM experience a plus).
• Be well-versed in application development best practices, including the design of reference architecture.
• Enhance operations by establishing metrics, analyzing processes, and implementing standard methodologies and tools to ensure high-quality deliverables.
• Operationalize the organization's strategic vision for enterprise applications and operational efficiency.
• Have skill in reducing barriers and moving the work forward.
• Be collaborative and a true team player, with strength in mentoring teams.
• Be effective at managing priorities and deadlines and empowering teams to do their best work.

Requirements

• Knowledge of methods and techniques associated with executing the full Application Management Lifecycle (ALM) & Software Development Lifecycle (SDLC), including analysis, technical design, development, testing, release, and support.
• Software development processes.
• Software and systems architecture development.
• Promoting and applying change management principles.
• Secure healthcare electronic information exchange, including protocol standards, messaging standards, data types and elements.
• Ability to direct, manage, supervise, mentor, train and evaluate the work of staff.
• Provide leadership, facilitate meetings, and partner with and guide managers and employees in the resolution of issues.
• Act as a technical resource and explain complex laws, regulations, processes, and programs related to area of responsibility.
• Demonstrate strong analytical skills, accurately collect, manage and analyze data, identify issues, offer recommendations and potential consequences, and mitigate risk.
• Review and assess overall department function, core work, goals and structure, develop and implement short- and long-term planning to achieve strategic plans, and complete an annual department assessment.

Education and Experience

• Bachelor’s degree in Computer Science, Management Information Systems or a related field.
• A minimum of ten years of experience related to application services and development and electronic data interchange, including a minimum of three years of experience in a healthcare environment and a minimum of three years of management-level experience (a Master’s degree may substitute for two years of the required experience); or an equivalent combination of education and experience may be qualifying.

Benefits

• Medical, Dental and Vision Plans.
• Ample Paid Time Off.
• 12 Paid Holidays per year.
• 401(a) Retirement Plan.
• 457 Deferred Compensation Plan.
• Robust Health and Wellness Program.
• Onsite EV Charging Stations.

Company Description

We are a group of over 500 dedicated employees, committed to our mission of providing accessible, quality health care that is guided by local innovation. We feel that our work is bigger than ourselves. We leave work each day knowing that we made a difference in the community around us.

Join us at Central California Alliance for Health (the Alliance), where you will be part of a culture that is respectful, diverse, professional and fun, and where you are empowered to do your best work. As a regional non-profit health plan, we serve members in Mariposa, Merced, Monterey, San Benito and Santa Cruz counties.