Director of Mitigation Manager Operations - Director

Regional Restoration Operations | Department Buildout | Mitigation Growth Leadership Huntingdon Valley, United States | Posted on 05/26/2026 Position Overview The Mitigation Manager will lead and scale the mitigation division across a growing regional restoration business. This person will oversee revenue, profitability, technicians, estimators, documentation, on‑call response, training, accountability, and operational performance. This role is not simply about managing jobs; it is about building a full‑scale mitigation department from limited existing systems into a disciplined, accountable, high‑performing operation. Top Priorities for Success Build a Winning Culture Positive Adaptive This person must be able to earn trust with experienced technicians while setting a higher operational standard. The goal is not to replace the existing culture, but to strengthen it, professionalize it, and align the team around clear expectations. Fix Documentation Lapses The department needs stronger consistency around job documentation. This includes photos, moisture readings, drying logs, scope notes, equipment tracking, customer communication, job file quality, and compliance with internal review standards. This leader will be expected to implement documentation feedback, improve field habits, and ensure technicians and estimators understand what complete, professional documentation looks like. Build an Equitable On‑Call Process The Mitigation Manager will create a fair, clear, and accountable on‑call structure. This includes answering phones, dispatching, technician response, after‑hours expectations, and making sure the burden of emergency response is distributed appropriately across the team. Build a Technician Ladder The department needs a clear growth path for mitigation technicians. This leader will help define roles, responsibilities, expectations, training requirements, onboarding standards, and advancement opportunities. The goal is to create a department where technicians understand how to grow, what performance looks like, and how they can build a long‑term career within the company. Set the Standard and Hold the Standard This role requires a leader who can create accountability without damaging morale. The Mitigation Manager must be able to define expectations, communicate clearly, follow through consistently, and hold people accountable to the standard. Role Responsibilities Key responsibilities include: Manage mitigation division revenue and profitability. Lead mitigation crews, crew chiefs, technicians, and estimators. Improve labor efficiency, crew productivity, and job execution. Maintain and improve gross profit margins. Maintain and improve lead conversion rates. Assist with large loss estimating, planning, and mitigation strategy. Train, coach, and develop mitigation technicians. Build technician career paths, training programs, onboarding standards, and role clarity. Ensure excellent customer experience from initial response through job completion. Implement processes, SOPs, and field operating standards. Improve job documentation, including moisture mapping, photos, notes, drying records, and job file completeness. Build and manage a fair on‑call rotation covering phone response, dispatching, and technician response. Monitor equipment usage, job progress, labor utilization, and drying performance. Improve communication between mitigation, reconstruction, estimating, administration, and leadership. Report mitigation KPIs to leadership on a consistent basis. Create accountability around response time, documentation quality, job profitability, customer satisfaction, and team performance. Support the continued growth of the mitigation division as lead volume increases. What Success Looks Like Jobs are started quickly and managed with urgency. Documentation is complete, accurate, and consistent. Technicians know their roles and expectations. The on‑call process is fair, clear, and dependable. Crews are productive and labor is managed efficiently. Estimators and technicians are aligned. Customers receive strong communication and professional service. Gross margins are protected. Conversion rates improve. Leadership has clear visibility into department performance. The existing team feels respected while being challenged to improve. The division is prepared to scale beyond its current revenue pace. Ideal Candidate Profile The ideal candidate is a proven mitigation leader with strong field credibility, operational discipline, and the ability to build systems in a growing restoration business. This person may currently hold titles such as Water Division Manager, Emergency Services Manager, Restoration Operations Manager, Production Manager, Operations Manager, or General Manager with strong mitigation experience. The best candidate will have experience leading mitigation technicians, improving documentation, managing production, protecting profitability, and building accountability across a field team. They should not need a perfect playbook handed to them. They should be comfortable walking into a department with strong people, incomplete systems, growing lead volume, and significant opportunity — then building the structure needed to scale. Required Experience Strong mitigation or emergency services experience within the restoration industry. Experience managing mitigation crews, technicians, crew chiefs, and/or estimators. Ability to manage revenue, profitability, labor efficiency, and gross margin. Strong understanding of water mitigation workflows, drying principles, equipment usage, and job documentation. Experience improving documentation standards and field compliance. Ability to manage multiple active jobs across a broad regional service area. Experience building or improving SOPs, processes, and operating standards. Strong leadership presence with the ability to hold people accountable. Ability to train, develop, and advance technicians. Ability to communicate effectively with field teams, office staff, estimators, reconstruction teams, and executive leadership. Comfortable working in a growing department where structure is still being built. Preferred Experience IICRC certifications, especially WRT and ASD. Experience with Xactimate and restoration documentation platforms. Experience assisting with large loss mitigation estimating or strategy. Prior responsibility for mitigation KPIs, revenue targets, gross margin, or departmental reporting. Experience building technician ladders, training programs, or onboarding systems. Experience managing on‑call rotations and emergency response teams. Experience leading change inside an established restoration business. Leadership Style Needed A builder, not only a manager. Field credible and operationally disciplined. Collaborative, positive, authentic, and adaptive. Respectful of legacy while willing to drive change. Strong enough to set expectations and hold people accountable. Able to improve systems without alienating experienced technicians. Comfortable creating structure in a fast‑growing environment. Focused on culture, profitability, customer experience, and execution. The company needs someone who can bring people with them through change, not someone who leads only through authority. Location Candidates should ideally be located within approximately one hour of Huntingdon Valley, PA. This role supports a broad regional territory and requires regular field and office presence. The service area includes multiple markets and requires a leader who can manage teams across a geographically diverse footprint. Relocation assistance may be considered for the right candidate. Compensation & Benefits $25,000–$40,000 bonus opportunity Company vehicle Relocation assistance considered for the right candidate Long‑term growth opportunity within a scaling mitigation division Why This Role Matters This is a pivotal leadership hire for a company that is intentionally rebalancing its business toward stronger mitigation growth. The organization has the reputation, lead volume, experienced technicians, and regional opportunity to build a much larger mitigation division. What they need now is the right leader to create the systems, culture, accountability, and performance standards to support that growth. For the right candidate, this is an opportunity to build something meaningful inside an established restoration company — not simply maintain someone else’s department. Confidentiality Notice This is a confidential search being conducted by Implement4 on behalf of our client. Specific company details will be shared with qualified candidates as they move through the interview process. #J-18808-Ljbffr