Desktop support

Desktop SupportLocation: Indianapolis, INDuration: 6 monthsPay Rate: $40-$45Role DescriptionsL2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support.Must Have Technical/Functional SkillsRoles & ResponsibilitiesProvide remote desktop level L2 troubleshooting of end user issues by taking remote control of Laptop/Desktop/VDISolving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components like MS Office/VPN/Anti-Virus/Skype etc.Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and TasksDeployment of device drivers and windows patch updatesTroubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devicesManage the Security compliance health status of end user workstationsWorking knowledge of enterprise Ticketing tool like ServiceNowDiagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from Service Desk teamAdjust configuration options as required to resolve defects identified while performing corrective action on a deviceInvestigate desktop level incidents and identify root causes to be able to provide solutions.Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilitiesSupport Windows 11 Feature upgrade using modern management techniques - Intune/Auto PilotL2 Workstations operational supportMonitor and report on User experience.Report on Workstation image deployments and patch compliance metrics.Essential SkillsWindows desktop OSS Support AdminDesirable SkillsWindows 11~Desktop Management - Infrastructure Services (IS)Experience Required: 4-6Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.