Executive Escalation Lead - Enterprise SaaS
Freshworks
Freshworks is seeking an Escalation Manager for Global Customer Service (GCS) in the US. You will own end-to-end high-severity escalations, serving as the single point of accountability for resolution, communication, and recovery. You will lead cross-functional situation rooms, advocate for the customer internally, and drive systemic improvements to prevent recurrence. This is a high-visibility, impact role influencing retention, revenue protection, and product improvements. #J-18808-Ljbffr Freshworks
Vacancy posted 5 days ago
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