Administrative Officer 1

Administrative Officer 1

As an Administrative Officer 1 for the Department of Health, you help lead the delivery of vital record services at the Eastern Regional Office. This role offers the chance to improve processes, support consumers, and maintain strong safeguards against fraud. You provide leadership that strengthens service quality, supports staff development, and ensures accurate and secure record handling. This position is ideal for someone who enjoys responsibility, problem solving, and public-facing work.

This position supports the Division of Vital Records by managing office operations, supervising staff, and ensuring the accuracy, security, and timely processing of vital event records. The role also involves guiding consumer interactions, addressing difficult concerns, and supporting fraud prevention efforts. As an Administrative Officer 1, you will perform the following duties:

• Office Management: Oversee operations of the Eastern Regional Office, ensure efficient workflow, and manage the processing of vital records
• Customer Guidance: Provide direction to consumers on how to file a report of a live birth, a report of foreign birth, a report of death, a report of fetal death, a report of domestic adoption, and a report of foreign-born adoption
• Public Relations: Address consumer complaints, de-escalate tense situations, and support daily interaction with the public
• Record Oversight: Manage death and fetal death registrations, issue permits, and review returned certificates for staff errors
• Fraud Prevention: Identify suspicious information, train staff on document security, and support fraud detection efforts
• Quality Control: Review applications, verify identity information, and conduct periodic checks to ensure accuracy, compliance, and consistency
• Staff Supervision: Assign work, train staff, set priorities, and oversee performance, hiring, and daily scheduling

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 7:30 AM to 4:00 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Required Experience, Training & Eligibility:

Qualifications

Minimum Experience and Training Requirements:

• Two years of experience in varied office management or staff work; and bachelor's degree; or
• Any equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.

Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.