Robotics Processing Automation Support Engineer

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Provide second-level production support for Robotic Process Automation (RPA) bots and workflows, ensuring operational stability, optimal performance, and continuous improvement of automation solutions. This role requires deep hands‑on expertise with Automation Anywhere and UiPath platforms, with a strong advantage for candidates familiar with Agentic Process Automation (APA) and the healthcare domain. What you will do Provide L2 RPA production support for UiPath and Automation Anywhere bots, ensuring stable and reliable operation Monitor, triage, and resolve production incidents related to RPA automations Perform root cause analysis on bot failures, exceptions, and system errors; implement corrective actions Analyze logs, data, and system behavior to diagnose and resolve technical issues Manage incidents, service requests, and changes using ITSM tools such as ServiceNow and Jira Ensure production automations meet defined SLAs and operational OKRs Escalate critical or unresolved issues to L3/development teams with complete documentation Troubleshoot bot runner connectivity, orchestrator/control room issues, and execution failures Resolve scheduling, triggering, queue processing, credential, access, and permission-related issues Diagnose dependency, environment, data integrity, and application performance issues impacting bots Collaborate with RPA developers, business analysts, operations, and IT teams to resolve issues and improve automation stability Participate in stand‑ups, sprint reviews, and Change Advisory Board (CAB) meetings as required Maintain documentation for application configurations, troubleshooting steps, and resolution procedures Contribute to automation health dashboards and operational reporting metrics Analyze support trends and recurring issues to recommend enhancements, optimizations, and process hardening Communicate effectively with technical and non‑technical stakeholders, providing clear updates on issue status and resolutions Required Qualifications 3–5 years of hands‑on experience in RPA production support or operations roles Proficient in Automation Anywhere A360 – bot development, Control Room management, and error handling Working knowledge of UiPath – Studio, Orchestrator, and REFramework-based bot support Strong understanding of RPA architecture, bot lifecycle, and deployment pipelines Experience with ITSM platforms for incident and change management (ServiceNow preferred) Familiarity with SQL, APIs, and integration troubleshooting (REST/SOAP) Excellent analytical and problem‑solving skills with the ability to work under pressure Strong written and verbal communication skills for stakeholder engagement and documentation Ability to work rotating shifts and participate in an on‑call rotation Preferred Qualifications Automation Anywhere Certified Advanced RPA Professional or equivalent UiPath certification. Competent with Agentic Process Automation (APA) tools, AI agents, or LLM‑integrated automation frameworks. Healthcare industry experience with knowledge Education Bachelor’s degree preferred/specialized training/relevant professional qualification/equivalent experience Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $72,100.00 - $158,620.00 This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran — committed to diversity in the workplace. #J-18808-Ljbffr