Lockbox Operations Associate

LOCKBOX OPERATIONS ASSOCIATE

WHAT IS THE OPPORTUNITY?

Lockbox Operations are responsible for handling client's remittances. Remittances are opened manually or by using an automated Opex 50\51 extractor, following specific instructions provided by the client. Remittances are reviewed for acceptance or rejection of payments, based on processing instructions, while ensuring all assigned work, i.e. envelopes, checks, invoices, credit card voucher and correspondence, is batched correctly and completed in a timely manner. Performs standard closing procedures that may include a quality review to ensure all printed images and reports are legible and ensure re-association, packaging and mailing of client processed remittances meets the various client requirements.

WHAT WILL YOU DO?

• Open, sort and process all incoming mail either manually or with the use of a mail sorter and automated capture equipment

• Process Incoming Checks

• Process and print outgoing check files

• Process returned checks daily

• Process, track and report returned check disbursements

• Data Entry

• Sorting and preparation of checks for scanning and deposit

• Research and answer customer inquiries received via phone, correspondence and e-mails to resolve problems and ensure customer satisfaction

• Maintain customer files and records

• Approval of Manual agreements

• Approval of E-signature agreements

• Scanning of Agreements

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications *

• Minimum 1 year of banking, payment or account receivable processing experience

• Minimum 1 year experience in MS Office, Excel, Word

Additional Qualifications

• Must be able to read, understand and follow written and verbal instructions.

• Must adhere to client specific deadlines, schedules and the quality requirements of the department.

• Must have basic computer skills and the ability to work with on-line systems in an efficient manner.

• Requires some lifting, up to 30 lbs.

• Must have the ability to focus on a specific task, and to work independently and under pressure in order to meet departmental and client specific deadlines.

WHAT'S IN IT FOR YOU?

Compensation Starting base salary: $16.66 - $25.02 per hour. Exact compensation may vary based on skills, experience, and location.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date

• Generous 401(k) company matching contribution

• Career Development through Tuition Reimbursement and other internal upskilling and training resources

• Valued Time Away benefits including vacation, sick and volunteer time

• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs

• Career Mobility support from a dedicated recruitment team

• Colleague Resource Groups to support networking and community engagement

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ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

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