Tenant Service Representative

Tenant Service Representative

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As a Tenant Service Representative at JLL, you'll serve as the vital connection between building occupants and our property management team, ensuring every interaction reflects our commitment to exceptional service delivery. In this role, you'll provide comprehensive administrative support to the General Manager and property teams while managing the day-to-day needs of tenants and maintaining seamless building operations. You'll coordinate service requests through our work order management system, ensure compliance with insurance requirements, and maintain the organizational excellence that keeps properties running smoothly. We believe the most effective teams are built when everyone is empowered to thrive, and your role in fostering positive relationships between tenants, owners, and JLL will be essential to creating environments where everyone can do their best work. From managing vendor contracts to coordinating property inspections and maintaining critical documentation, you'll be the organizational backbone that enables our property teams to deliver outstanding results.

Estimated total compensation for this position:

$23.08 - $26.45 USD per hour

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Expected Schedule: Monday - Friday 8 am - 5 pm

What your day-to-day will look like:

• Provide direct administrative support to the General Manager, Assistant General Manager, Chief Engineer, and property teams, managing correspondence, scheduling, and coordination activities that keep operations flowing efficiently
• Manage all facets of Prism including work order processing, inspection programs, and the certificate of insurance portal, liaising with the Prism team to resolve issues and providing weekly open work order reports to the GM and AGM for review
• Ensure 100% compliance with certificate of insurance requirements for all tenants, contractors, vendors, and suppliers, documenting potential liability incidents and implementing enforcement procedures
• Conduct weekly property inspections as assigned by the GM and AGM, monitoring the overall cleanliness and presentation of reception areas, lobbies, and building-managed conference rooms
• Oversee accounts payable processes including invoice coding and vendor W-9 collection, while supporting accounts receivable functions such as tenant billing for supplemental services
• Monitor and manage office supplies inventory, ensuring operational areas and kitchenettes are stocked daily or weekly to maintain seamless building functionality
• Develop and maintain critical property documentation including tenant handbooks, team handbooks, emergency response manuals, and tenant service price lists, coordinating updates across the portfolio
• Coordinate the new tenant welcome and orientation program, creating positive first impressions and establishing strong relationships from day one
• Develop and implement monthly team celebration programs including birthday celebrations, quarterly team breakfasts, and other engagement events that support each other's wellbeing and champion inclusivity and belonging across teams
• Manage vendor contracts as assigned, obtain proposals for office equipment and services, and initiate cost reduction programs while ensuring technological advancement falls within budget guidelines
• Oversee the lobby music program and organize department meetings to strengthen collaboration and create welcoming environments for tenants and visitors

Required qualifications:

• Bachelor's degree (BA/BS) in Business Administration, Business Management, or related business field with completed coursework in accounting and finance.
• Advanced written and verbal communication skills with the ability to speak effectively before small groups and interpret operating procedures, safety rules, and technical documentation
• Strong organizational abilities with proven capacity to manage multiple projects simultaneously under pressure while maintaining exceptional attention to detail
• Self-starter who can work efficiently both autonomously and as a collaborative team member, dealing effectively with coworkers and internal clients at all levels
• Ability to calculate financial figures including discounts, interest, proportions, and percentages related to tenant billing and budget tracking
• Proficient knowledge of Microsoft Office/Suite with capability to develop proficiency in property management software and technology platforms
• Flexibility to work occasional hours that may exceed standard business schedules when operational needs require
• Ability to comfortably handle change, make decisions without complete information, and navigate risk and uncertainty in dynamic environments
• Physical ability to sit for extended periods, stand, walk, reach, stoop, kneel, and lift a minimum of 35 pounds as needed for daily operations

Preferred qualifications:

• Less than 1 year of professional experience or entry-level candidates with strong foundational skills
• Commercial real estate or property management experience
• Knowledge of property management systems such as Prism, Yardi, 4sight, or similar platforms
• Familiarity with work order management systems and compliance tracking tools
• Experience with accounts payable/receivable processes in a corporate or property management environment

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location: On-site Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay