Service Manager Plumbing & Hvac

Job Description

Job Description

We're Not Looking for a Manager. We're Looking for a Coach.

The team is here. Are you?

At Trust 1 Heating, Cooling & Plumbing, we've built something special. Our service team is strong, talented, and genuinely passionate about what they do. They show up every day ready to compete, ready to serve, and ready to grow. The only thing they're missing is their coach. We're an Inc. 5000 fastest-growing company in America (#676) — not because of luck, but because of obsessive care for our customers, relentlessly high standards, and a culture that never stops reaching for excellence. We didn't get here by managing people. We got here by leading them. That's exactly the kind of leader we're looking for now.

What kind of leader are we looking for?

• Not a boss. Not a paper-pusher. A coach.

• Someone who walks into a room and makes it better. Who lifts people up when they're down, holds the line when it's hard, and never loses sight of the goal.

• Someone who gets fired up by a team win just as much as a personal one.

You're the right fit if you:

• Lead through inspiration — your energy sets the tone for the whole team

• Coach, don't just manage — you develop people, not just processes

• Love the tough conversations — you handle them with honesty, care, and respect

• Get genuinely excited about turning around an upset customer

• Dig into the numbers — KPIs are a tool, not a chore

• Bring selflessness to the role — your team's success is your success

• Thrive in a fun, competitive, high-goal environment

• Communicate directly — our owner is hands-on and wants the real picture, good or bad

Compensation

• $130,000 base salary (range $100,000–$140,000 based on experience)

• Performance bonus up to $25,000 extra per year

• Weekly pay — you shouldn't have to wait for what you've earned

Full benefits package

• Health insurance (Blue Cross Blue Shield)

• 100% paid dental insurance

• 100% paid vision insurance

• 100% paid life insurance

• 401(k) with 4% company match

• 120 hours of PTO from day one

• Pet insurance

Perks & culture

• Company vehicle and gas card

• Company cell phone and iPad

• Paid uniforms (polos, shorts, pants) plus sneaker and boot allowance

• Flexible schedule

• Tons of training, including out-of-state opportunities

• Paid birthday off

• Monthly recognition and rewards

• Anniversary and milestone gifts

• Supportive leadership that genuinely has your back

• ServiceTitan software — built for the best in the trades

Compensation:

$130,000 - $180,000 yearly

Responsibilities:

What you'll own:

• Lead, inspire, and coach a team of Plumbing, HVAC, and Electrical Service Experts and Apprentice Technicians
• Drive team revenue, gross profit, and performance — and own the results
• Recruit, train, and develop your people into the best versions of themselves
• Build a team culture rooted in happiness, encouragement, accountability, and excellence
• Partner with Dispatch to assign the right expert to every job
• Analyze performance data and lead with insight-driven decisions
• Resolve customer concerns with empathy and professionalism
• Be a direct, honest communication partner to ownership

Qualifications:

What we're looking for

• 5+ years of management or leadership experience in residential services

• 2+ years of customer service experience

• Sales experience in residential services is a big plus

• A natural coach and communicator who leads with heart and holds high standards

• Comfortable with data, KPIs, and performance metrics

• Energized by competition, motivated by team success

• No trades license required. What's required is character, leadership, and a genuine love for building great teams.

The honest pitch

• If you're comfortable where you are, this probably isn't for you. If you're in a shop that's stuck, political, or where the owner changes direction every Monday — let's talk. We move fast, we pay well, and we do what we say

About Company

Trust 1 Services has been making bad days better since 2018. We're a local Randolph-based HVAC and plumbing company built on one idea: take care of customers like family, and take care of our team the same way.

We've grown fast — fast enough to land on the Inc. 5000 list of America's fastest-growing companies — but we've stayed tight-knit on purpose. No corporate red tape. No politics. Just a team that genuinely likes each other, gives back to the community, and shows up every day to win.

When you join Trust 1, you get more than a paycheck. You get a real career path, top-tier training, weekly pay, full benefits (health, 100% paid dental/vision/life), 401(k) with match, PTO from day one, your birthday off, and a leadership team that has your back.

We're not for everyone. But if you're hungry, positive, and ready to be part of something that's actually going somewhere — we should talk.