Vice President of Clinical Services

About Us:

Prevounce is an innovative startup focused on creating software applications and connected medical devices that empower medical professionals to provide better remote patient care. Our cloud platform, smart devices, and highly integrated services help our partners and clients lower the cost of healthcare and improve care quality.

The Role:

We are seeking a Vice President of Clinical Services to serve as a key member of our executive leadership team. This role will define the strategic direction, growth, and operational execution of our care management services. The VP will oversee our entire care management infrastructure, including our call center operations, patient outreach strategies, care protocols, and coordination with our partner clinics and hospitals.

Reporting to the CEO and VP of Operations, you are a strategic, data-driven leader with deep expertise in remote patient care, value-based care models, and care management operations. Your primary focus will be leading and rapidly scaling our diverse team of care managers, which includes Nurses, Medical Assistants (MAs), and Social Workers. During this period of rapid expansion, you will champion highly scalable workflows that maximize care quality and patient outcomes. Additionally, you will partner with our product and engineering teams to shape the future of the Prevounce platform using care management best practices and patient feedback, all while maintaining strong operational alignment with our external clinical partners.

Responsibilities:

• Strategic Leadership: Define and execute the overarching care management delivery model for Prevounce, aligning with the company's long-term growth objectives.
• Operational Scaling: Oversee, expand, and optimize all care management and call center operations, ensuring efficient, high-quality patient interactions at scale.
• Team Development: Build, mentor, and lead a rapidly growing team of care managers, including Nurses, MAs, and Social Workers. Foster a culture of continuous improvement, empathy, and excellence.
• EMR & Workflow Optimization: Design and refine workflows that seamlessly integrate remote care data into major Electronic Medical Records (EMRs), particularly Epic, ensuring streamlined and highly scalable operations for care management staff.
• Cross-Functional Collaboration: Act as the voice of the care management team, partnering closely with Product, Engineering, and Sales to ensure our software and devices meet the evolving needs of healthcare providers and patients.
• Financial & Metric Oversight: Manage the care management budget. Establish and analyze key performance indicators (KPIs) to drive efficacy, operational efficiency, and successfully prove ROI, both financial and value-based, to our partners.
• Regulatory & Compliance: Ensure all care management operations maintain strict compliance with HIPAA, Medicare/Medicaid guidelines for remote care, and the highest standards of patient confidentiality.

Skills & Qualifications:

• Proven executive leadership skills with a track record of scaling care management operations in a high-growth environment.
• Deep expertise in telehealth and remote care programs, including remote patient monitoring (RPM), chronic care management (CCM), and APCM delivery models.
• Comprehensive knowledge of Medicare reimbursement, relevant CPT codes, billing workflows, and value-based care frameworks.
• Strong understanding of EMR workflows and data integration.
• Strong financial acumen with experience managing operational P&L.
• Exceptional cross-functional communication skills, with the ability to translate care management needs into product/technology requirements.
• Data-driven mindset with a strong ability to analyze performance metrics to influence strategic pivots.
• Thrives in a fast-paced, ambiguous startup environment and is willing to "roll up their sleeves" when necessary.

Education and Requirements:

• Bachelor’s degree in Healthcare Administration, Nursing, Business, or a closely related field is required.
• An advanced degree (MBA, MHA, MSN, or similar) is highly preferred. Candidates with an MBA or MHA and a robust background in care management or clinical operations are also encouraged to apply.
• At least 8-10+ years of experience in healthcare operations or care management, with a minimum of 5 years in a senior leadership/executive role.
• Active clinical licensure (e.g., RN) is highly advantageous, but not required for candidates possessing extensive, relevant experience in leading care management operations.
• Experience working within a health-tech startup, vendor, or physician group is highly appreciated.

Working at Prevounce:

• Fast-paced environment: As a technology startup, we move quickly to design tools based on customer and industry feedback. Thriving in an environment of change and continuous improvement is a core competency for all members of our team.
• Dynamic roles: We are a small and tight-knit team enthusiastically tackling difficult problems in an entrenched industry. All team members are expected to contribute to company protocols, provide product feedback, and generally think critically about our processes and care model.
• High expectations: We have big plans for the future. We expect dedication and positive collaboration from all our team to meet them.

Compensation, Benefits & Perks:

• Performance Bonus: Bonus opportunity of up to 20% based on company and individual KPI achievement, paid quarterly.
• Equity: Includes significant participation in the company’s financial success through stock options.
• Comprehensive health benefits, including medical, dental, and vision insurance.
• Employer-paid life insurance.
• Paid time off and paid holidays

Brief cover letters are encouraged but not required. If you don't meet all criteria but feel you're right for the job, include a brief explanatory cover letter in your application.