Experienced Staff Coordinator

Job Description

Job Description

Located in the heart of East Harlem , Helping U Homecare has proudly provided quality home care services throughout New York City, including all five boroughs, Westchester County, and Long Island.

If you are passionate about healthcare, enjoy coordinating services, and thrive in a fast-paced environment, we encourage you to apply and become part of the Helping U Homecare team.

Required Qualifications

• Minimum of 1-2 years of PCA/HHA Coordination experience in a licensed home care agency required.

• Experience scheduling and staffing home care cases.

• Working knowledge of EVV and HHAeXchange preferred.

• Strong communication, customer service, and problem-solving skills.

• Bilingual English/Spanish

Please note: Applicants without prior PCA/HHA Coordination experience will not be considered for this position.

• Schedule and coordinate home care services for clients.

• Ensure staffing needs are met and arrange coverage for call-outs and schedule changes.

• Monitor the daily HHAeXchange dashboard to verify aide attendance and client safety.

• Review timesheets and assist with payroll preparation.

• Review and approve PTO requests.

• Complete employee performance evaluations.

• Follow up with clients regarding satisfaction, complaints, concerns, and service issues.

• Communicate with clients, aides, nurses, and other team members.

• Counsel aides regarding attendance, performance, and agency policies.

• Monitor EVV attendance verification and related emails.

• Document client and aide activity in agency systems.

• Assist with onboarding new employees and assigning cases.

• Maintain compliance with company policies and procedures.

• Participate in weekly department meetings.

• Complete daily, weekly, and monthly departmental reports.

Please note: Applicants without prior PCA/HHA Coordination experience will not be considered for this position.