Database Management Specialist

About The Team At ACRT, we put safety first. Beyond that, our culture has always been, and always will be, about one thing: people. It’s about our employees, our customers, and the communities our customers serve. We empower the best people to help sustain our world. We’re the only independent national vegetation management consulting firm — giving us the freedom to put our clients first. We’re always looking for driven individuals with good customer service skills who love the outdoors and appreciate the support and independence we provide. We offer qualified training opportunities in areas where they are needed to help our customers reach their fullest potential, preparing them for what their work throws at them. About the Role The Database Management Specialist reports to the Operations Manager at ACRT Inc. This position will play a key role in providing technical expertise specific to client contract needs regarding database management. It requires a high degree of organization and excellent attention to detail. What You’ll Do Manage client database program(s) including receiving downloads of data from field personnel, transferring data in various computer programs, generating and closing Work Requests, creating pre-load files, tracking refusals and tags/help tickets. Facilitate the completion of timely and accurate reports. Produce maps, manifests, and various reports for tree contractors and internal clients. Troubleshoot invoices, data, programs, and computers. Analyze and troubleshoot the database(s) for quality assurance and data integrity. Handle troubleshooting of all hardware and software as well as local network support. Meet with clients to outline and implement data collection/reporting changes. Provide information to and collaborate with internal and external personnel. Coordinate with Client Management regarding prioritizing field work scheduling. Provide technical support for field personnel, office staff, and contract arborists. Communicate procedures for use of iPhones/iPads to field personnel. Attend meetings and/or conference calls; some business travel is required. Act as an administrative backup and support. Maintain and build upon internal and external customer relations. Participate with Storm Restoration Efforts. Plan, facilitate, organize, coordinate, and audit the activities and functions of assigned tree clearance crews. Conduct tree crew timesheet evaluation and crew movement reporting. Conduct staging site logistics and staging area traffic control. Perform workload reporting. Ensure safety using correct procedures. Act as a liaison between the vegetation manager of the utility and the tree crews. Be prepared for extensive travel to various sites throughout the state for extended periods of time and extended work hours (depending on storm severity). Other duties as assigned. About You Must Haves Education: Bachelor’s Degree in Natural Sciences or related field. Experience: 2 years of experience working with computers, office equipment, and data entry. Nice to Haves Education: Bachelor’s Degree in Forestry or related field. Experience: 3 or more years of experience with data entry and data management; GIS certificate is a plus. Your Skills Microsoft Office Suite, especially Excel (Lookups, Pivot Tables, etc.) Self-starter with excellent interpersonal skills, ability to multi-task and work independently as well as a team. Excellent communication skills, comfortable interacting with senior management. Demonstrated critical thinking skills and ability to exercise good judgement to make good business decisions. This Role Would Not Be a Good Fit If You do not enjoy working independently or working outdoors. You are not comfortable driving a pickup truck or 4x4 off‑road vehicle. You are not comfortable communicating data and information to others. You do not have the ability to calmly communicate with customer conflicts. You are not willing to work after regular hours (e.g., Saturdays). Storm Requirements (on an as needed basis) Long and extensive working hours during deployment (up to 16 hours per day, 7 days per week). Extensive walking and hiking (10+ hours per day) and the ability to lift 25 lbs. In a post‑storm environment, there may be no guarantees of adequate shelter, as well as a potential for limited food, water, and supplies. Potential for working in flooded areas. Potential for working in proximity to downed electric lines. Potential for exposure to hazardous conditions, where environment cannot be predicted or controlled. Drug Testing Drug testing is required. Benefits Health and Safety Group health plans including medical/prescription, dental, vision and a variety of other coverage options. Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability. Flexible Spending Accounts or an option for a Health Savings Account with company match. Company paid Employee Assistance Program (EAP) for all employees and eligible family members. Retirement Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost. Roth or Traditional 401(k) Retirement plan with company match. Time Off Paid Vacation. Paid Holidays including the day after Thanksgiving and Christmas Eve. Veterans Day paid time off for our veterans. Perks Company vehicle and gas card (if necessary). Scheduling flexibility at the discretion of Manager or Utility. Pay $18 to $27.50 an hour based on experience and certifications. Where We Work This position primarily reports into the local office on a weekly basis and may occasionally work from home. We are an Equal Employment/Affirmative Action Employer We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at View email address on click.appcast.io and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e‑mail address. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Company: ACRT, Inc. #J-18808-Ljbffr