Slot Ambassador

Slot Ambassador

Ellis Island Casino, Hotel & Brewery, our 16 Village Pub locations, Mt Charleston Lodge, and our sister companies, Marker Trax and KOIN, are committed to providing the best goods and services to our guests and clients. Our casino and food and beverage locations are home to some of Las Vegas's most recognized food, beverages, hospitality, and entertainment! Not only do we serve the highest quality food, but we've been voted the #1 Best Microbrewery of Las Vegas and have the #1 Best Karaoke of Las Vegas. Marker Trax is a patented casino advance line system that provides technology solutions to casinos to make the gaming experience more convenient and accessible to players. KOIN offers a full-service financial wallet and integrated payment solution, and aims to provide a convenient, secure and flexible payment solution for both consumers and businesses.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Location: Ellis Island Casino, Hotel & Brewery

Job Description

Slot Ambassador

Category: Casino

Status: Non-Exempt

Reports To: Slot Manager and Director of Slot Operations

The Slot Ambassador plays a vital role in delivering an exceptional gaming experience by providing prompt, friendly, and professional service to casino guests. This position is responsible for processing jackpot payouts, assisting guests with slot-related inquiries, and ensuring a welcoming atmosphere on the casino floor. The Slot Ambassador ensures compliance with all company, departmental, and gaming regulations to uphold the highest standards of integrity and service.

Benefits

• Medical
• Dental
• Basic Life Insurance (included with the dental plan)
• Vision
• Short-term Disability
• Combo plan covering accidents, hospitalizations, and critical illnesses
• Paid time off
• Voluntary life insurance
• Eligibility to participate in a 401(k)-retirement plan with company match (after 6 months of successful employment)

Location: In-person in Las Vegas, NV, 89109: Reliably commute or plan to relocate before starting work (required).

Responsibilities

• Verify guest identity and ensure all players meet legal age requirements for gaming.
• Greet and interact with guests on the casino floor, ensuring they have a positive and enjoyable experience.
• Provide assistance to guests with slot machine operations, ensuring they understand game rules, jackpot procedures, and machine functions.
• Assist in resolving any slot machine-related issues, such as technical problems, payment errors, or guest inquiries, in a timely and efficient manner.
• Monitor the casino floor for slot machine performance, reporting any malfunctions or issues.
• Provide support to guests by explaining jackpot payout procedures and processing jackpot payments accurately.
• Ensure that all slot machines are clean, well-maintained, and operational to enhance the guest experience.
• Assist with machine reset or minor troubleshooting when needed.
• Ensure compliance with all gaming regulations and internal policies.
• Handle guest information confidentially and in accordance with company and regulatory standards.
• Maintain knowledge of all slot machine types and operations to confidently assist guests and troubleshoot issues.
• Stay updated on all casino promotions, events, and new slot games to inform and engage with guests.

Skills / Experience

• High School Diploma or equivalent required.
• Must be at least 21 years of age.
• At least 1 year of experience as a Slot Ambassador or similar role within the gaming and/or hospitality industries.
• Familiarity with electronic and slot equipment.
• Proficient understanding of electronics down to the circuit board level with the ability to read and understand schematics.
• Ability to perform intermediate math.
• Strong interpersonal and communication skills with the ability to engage with diverse team members and guests alike.
• Ability to maintain professionalism and a positive attitude in a fast-paced, dynamic environment.
• Detail-oriented with the ability to handle multiple tasks simultaneously.
• Flexibility to work evenings, weekends, and holidays as needed.
• Must be able to obtain a Nevada Gaming Registration Card.
• The ability to submit to a background check and drug test is required.

Physical Requirements

• Work indoors and move throughout the property over 75% of the time.
• Lift, bend/kneel.
• Work less than 25% of the time outdoors.
• Hearing, vision, speech, and literacy skills are critical.
• Ability to work in environments that are smoky, noisy, hot, cold or humid.
• Ability to move or lift a minimum of 50 lbs. up to 250 lbs.

Core Values

• Service- Personalized, warm, and consistently exceptional customer service.
• Value- Committed to deliver quality products for great prices.
• Growth- Promote personal development and growth for all team members.
• Family- Create a family-like environment by staying close to our guests and our team members.
• Passion- Work with passion and enthusiasm every day.