Billing Specialist - PS HQ

Billing Specialist

The Billing Specialist is responsible for the accurate and timely billing of guest services, memberships, and partner-related invoices. This role supports revenue integrity by reviewing billable activity, reconciling transactions, resolving discrepancies, and maintaining accurate billing records across systems. The ideal candidate is highly detail-oriented, service-minded, and comfortable partnering with operations, member services, and accounting teams to deliver a seamless billing experience.

This position reports directly to the Billing Supervisor and works closely with cross-functional teams to support timely, accurate, and compliant billing operations.

Responsibilities & Expectations

• Review daily reservation and service activity to verify billable items and ensure billing accuracy
• Prepare, process, and issue guest charges, incidental charges, membership invoices, and partner billing in a timely manner
• Audit daily billing transactions across locations and departments to ensure completeness, accuracy, and adherence to established procedures
• Investigate and resolve billing discrepancies, payment issues, credit requests, and guest or partner inquiries promptly and professionally
• Apply payments, support accounts receivable reconciliations, and assist with follow-up on outstanding balances and collections activities
• Maintain accurate customer billing profiles, supporting documentation, and transaction records within billing and financial systems
• Support month-end close activities by reconciling billing data, researching variances, and preparing reports as needed
• Partner with operations, member services, and corporate teams to clarify billing details, pricing exceptions, and service-related charges
• Monitor compliance with internal controls, billing procedures, and documentation standards, and recommend process improvements where appropriate
• Assist with the rollout of new billing tools, system enhancements, pricing updates, or reporting requirements as needed
• Perform additional duties and special projects as assigned in support of the accounting and billing function

Requirements

• 2+ years of billing, accounts receivable, or related accounting experience required; hospitality, luxury services, aviation, or membership-based business experience strongly preferred
• Experience preparing invoices, researching discrepancies, applying payments, and supporting collections or account reconciliation activities
• Strong proficiency in Microsoft Excel and comfort working in billing, accounting, or ERP systems
• Exceptional attention to detail, organization, and ability to manage multiple priorities while meeting deadlines
• Strong written and verbal communication skills, with the ability to handle billing questions professionally and clearly
• Demonstrated ability to work cross-functionally with operations, member services, and corporate teams in a fast-paced, service-oriented environment
• Working knowledge of internal controls, billing procedures, and financial recordkeeping best practices
• Associate's or Bachelor's degree in Accounting, Finance, Business, or a related field is a plus

Full Time Employee Benefits

• Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability
• 401K retirement plan with company matching
• Health and Dependent care FSA and HSA with company matching
• Merit-based raises and bonuses
• 12 PTO Days / 6 Paid Sick Days Prorated Annually
• Monthly Health & Wellness and Cell phone reimbursement
• Paid training
• Parental benefits 100% paid up to 6 weeks
• Friends & Family Discounted PS Use
• Tuition Reimbursement
• A great career path with promotion opportunities

Compensation $29 - $32/hour based on experience. Overtime opportunities available. This is a full-time, hybrid role.

PS is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. PS considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.