HR Ops Analyst

Contribute to four core areas of HR operations: Advisory and Engagement, Complex Case Management, Operational Excellence, and Strategic Collaboration Provide employees and managers with assistance and resolution for HR inquiries via phone or chat Use a diagnostic approach to understand needs and provide guidance on company policies and self-service resources Assist with resolving complex employee issues by researching, managing sensitive information, and handling intricate inquiries accurately and empathetically Identify and recommend process enhancements Support projects that improve day-to-day operations, employee experience, and operational and service delivery Collaborate across U.S. People Services teams to provide a seamless and consistent stakeholder experience Share insights to identify opportunities for continuous improvement Requirements University Degree or equivalent experience Experience in a professional environment focused on problem-solving and meeting customer needs Proficiency in Microsoft Office applications Previous Human Resources or customer service-facing experience preferred Familiarity with HR policy or Compensation, Benefits, Payroll, Talent Management, or Employee Relations preferred Experience with HR systems such as Workday or ServiceNow preferred Spanish proficiency preferred Excellent written and oral communication skills, with empathy and ability to provide supportive guidance Strong attention to detail and organizational skills, with ability to manage multiple tasks timely Ability to work independently and as part of a collaborative team Must be authorized to work in the U.S. without current or future company immigration sponsorship No security clearance required Core Competencies Demonstrates expertise in HR operations, including Advisory and Engagement, Complex Case Management, and Operational Excellence, while providing empathetic support and guidance to employees and managers. Proficient in identifying process enhancements and collaborating across teams to improve service delivery and employee experience. Highest-signal resume keywords Human Resources Experience Customer Service Skills Microsoft Office Proficiency HR Systems Experience Spanish Proficiency ATS Optimization Keywords Hard Skills HR Policy Knowledge Compensation Management Benefits Administration Payroll Processing Talent Management Employee Relations Problem-Solving Process Enhancement Diagnostic Approach Attention to Detail Soft Skills Empathy Written Communication Oral Communication Organizational Skills Collaboration Industry Keywords HR Operations Employee Experience Stakeholder Experience Continuous Improvement Tools & Technologies Workday ServiceNow #J-18808-Ljbffr Jobtailor