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Customer Service Representative

South Bend Medical Foundation

Customer Service Representative

Nvision, a subsidiary of SBMF Rx, is seeking a full time Customer Service Representative to join our San Antonio team. This is an opportunity to provide pharmacy support in an independent retail/specialty pharmacy setting while enjoying a consistent Monday–Friday daytime schedule with no regular evenings or weekends.

Why You'll Love Working Here

  • Monday–Friday daytime schedule
  • No regular evenings or weekends
  • 6 paid holidays
  • Independent pharmacy environment with a more personal, patient-focused experience
  • Paid time off
  • Medical insurance
  • 403(b)/retirement benefits
  • Tuition/educational assistance
  • Collaborative, close-knit pharmacy team

Day to day responsibilities:

  • Answer incoming patient calls and assist with questions and requests
  • Provide professional and courteous customer service
  • Document patient interactions accurately
  • Help resolve patient concerns and escalate issues when appropriate
  • Maintain patient confidentiality and comply with HIPAA requirements
  • Assist the pharmacy team with daily administrative and customer-service tasks
  • Maintain a clean, organized, and professional work environment

About Us: Our Vision & Values

At SBMF Rx, we are committed to becoming a nationally recognized organization through investment in quality, technology, and community. We work together toward this goal by staying grounded in our RISE values:

  • Respect: We value others, honor diverse perspectives, and embrace our differences.
  • Innovation: We lean into change, recognizing that healthcare constantly evolves and creativity is key.
  • Stewardship: We practice social and fiscal responsibility in everything we do.
  • Excellence: We deliver accurate, timely service and clear communication to our clients, our community, and one another.

Requirements

  • Previous pharmacy, healthcare, medical office, or customer service experience preferred
  • Pharmacy technician experience is a plus
  • Excellent communication and interpersonal skills
  • Strong attention to detail and organizational skills
  • Ability to multitask in a fast-paced pharmacy environment
  • Comfortable communicating by phone
  • Professional and dependable
  • Ability to work effectively as part of a team
  • Bilingual English/Spanish required
Vacancy posted 1 day ago
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