Remote Level 3 IT Help Desk Support (MSP)

Job Description

Job Description

Summary

Our recruitment firm services clients in the United States and we have multiple roles open at the present time for offshore / Remote IT Helpdesk Support Level III Technicians for Managed Services Providers (MSPs). To qualify for this opportunity, you will need to have a track record of understanding in business desktop and server technologies that include: Windows 10 workstations, Windows 2016 & 2019 servers, intermediate networking, and vendor-specific hardware and software.

Duties & Responsibilities

• Point person with Windows Desktop related issues
• End-User assistance
• Assist with Windows Servers
• Monitor alert systems and take appropriate action as per guidelines.
• Receive escalated service requests requiring an enhanced response.
• New User On-boarding
• Network support
• LAN/WAN Maintenance Support
• Network Hardware Support and Installation

Qualifications & Requirements

• Having worked with a Managed Services Provider (MSP) in the past is a MUST!
• Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
• Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja)
• PSA (or Ticketing) software experience (i.e. Autotask)
• History of network and firewall administration (Sonicwall & Meraki).
• Basic knowledge of network, server, and workstation troubleshooting knowledge.
• Excellent customer service skills (courteous, tactful, and professional demeanor).
• Excellent written and verbal communication skills, with experience presenting to groups.
• Reliable work ethic.
• A willingness to learn and grow

Employment Type: Full time Location: Manila, PI