Case Management Administrative Support Coordinator

Job Description

Job Description

We are looking for a Project Assistant to support emergency housing stabilization and case management efforts for residents in Baltimore, Maryland. This Long-term Contract position is ideal for someone who brings strong administrative skills, sound judgment, and a calm, service-focused approach when assisting people affected by housing-related crises. The role combines office-based case support with occasional emergency response coordination, requiring flexibility, professionalism, and careful attention to documentation.

Responsibilities:
• Conduct resident intake conversations and evaluate urgent housing, financial, and support service needs to guide next steps.
• Build and track individualized stabilization plans by linking clients with appropriate community programs, benefits, and referral partners.
• Maintain complete electronic case records, including notes, assessments, follow-up actions, supporting documents, and outcome updates in the case management system.
• Organize incident-related materials such as photographs, agency details, and response summaries to ensure accurate and compliant files.
• Assist with emergency housing and shelter coordination for households displaced by fires, severe weather, utility disruptions, and other crisis situations.
• Participate in an on-call rotation and provide support during evenings, weekends, holidays, and other urgent response periods when needed.
• Work alongside team leadership and partner agencies at response sites or centralized locations during larger emergency events involving multiple households.
• Collaborate with government offices, nonprofit organizations, service providers, and emergency personnel to coordinate timely assistance for residents.
• Contribute to team meetings, resource development efforts, and ongoing improvements to service delivery and emergency response operations.• Experience in administrative support, case coordination, social services, housing assistance, or a related human services environment.
• Ability to communicate with empathy and professionalism while supporting individuals and families experiencing crisis or displacement.
• Strong documentation and data entry skills with the ability to maintain accurate, organized, and timely case records.
• Familiarity with client intake processes, case management practices, and electronic recordkeeping systems.
• Comfortable working in a fast-paced setting that may require schedule flexibility, overtime, and after-hours emergency support.
• Effective collaboration skills with the ability to work across public agencies, community partners, and internal teams.
• Knowledge of crisis communication, customer service, and community-based support resources.
• Understanding of housing-related services, fair housing considerations, or local government service environments is preferred.